Job DescriptionTeam: ServiceNow Project RaptorDB, based on Postgres, the world's most advanced open‑source database, acts as a foundational data layer that allows ServiceNow customers to process massive volumes of transactional data on the Now Platform in real time to meet the demands of AI‑powered applications and business critical workflows. It adds analytical capabilities to meet advanced reporting and data mining needs. This team is building the very core of RaptorDB and even the smallest optimization can have a dramatic impact on our customers and our bottom line.We are looking for an experienced developer with C/C++ knowledge who wants to contribute heavily to building the very core of our ServiceNow database. You will work directly with other engineers on the Data Platform team solving challenging problems in scaling and querying large data sets efficiently both vertically and horizontally. Our work is based on Postgres with significant in-house enhancements and unique features. This is your opportunity to contribute to cutting edge database software used at massive scale.What you get to do in this role:You’ll collaborate with 3 teams of 20+ dedicated database-internals engineers.Be part of building the next-gen database platform using and contributing to the latest open-source technologiesAnalyze storage/memory/compute performance and scalability bottlenecks in the system and build targeted software solutionsDevelop complex and creative solutions with quality modern C/C++ code and a highly automated build and test infrastructureImprove reliability and observability by designing and building self-diagnostic and self-healing system capabilitiesLearn state-of-the-art development practices for performance, reliability and error preventionPartner with core and cross-functional teams to create the next-generation database engine powering ServiceNowQualificationsTo be successful in this role you have:10+ years of hands-on experience in C/C++ development, with a deep understanding of data structures, algorithms, and system-level programming.Proven expertise in database internals, including query processing, execution engines, and storage management.Strong problem-solving and analytical abilities, with a focus on performance optimization and system scalability.Excellent communication skills — capable of articulating complex technical concepts through design documents and high-level architectural discussions.Experience working with OS kernels, memory managers, multi-threaded systems, or distributed architectures.Demonstrated ability to design and implement new features and performance optimizations for large-scale distributed database systems.Familiarity with AI integration — leveraging AI-powered tools or insights to enhance workflows, automate processes, and improve technical decision-making.Skilled in managing complex, cross-functional tasks, independently driving deliverables while providing guidance to junior team members.Solid understanding and practical experience with Agile development methodologies, thriving in large, fast-paced, and ambitious teams.Strong foundation in computer systems and general architecture, including threads, networking, and kernel-level concepts.Proven ability to prioritize and balance multiple competing objectives while maintaining technical quality and delivery timelines.Good to have:Any experience developing the internals of relational, analytical, or graph databasesExperience working with relational databases, especially MariaDB and/or PostgresExperience working with analytical or graph databasesExperience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have.Additional InformationWork Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected] for assistance.Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
