Sales Quality Assurance Manager at Master Movers | Torre
Sales Quality Assurance Manager
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Master Movers

Sales Quality Assurance Manager

Master Movers
Posted by
Chad Coatney
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Emma
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation USD5/hour
Non-negotiable
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Remote (anywhere)
Posted 8 months ago

Responsibilities

The Mission Your job is simple: - Listen to every sales call. - Make sure we are selling the way we’re supposed to sell. - Hold the standard. Improve performance. You are the accountability layer between training and execution. What You’ll Do - Listen to daily inbound and outbound sales calls. - Score calls using our sales framework. - Ensure reps follow scripting and objection handling properly. - Identify missed opportunities (upsells, valuation, crew size, etc.). - Track booking percentage and conversion metrics. - Provide written and video feedback to reps. - Create weekly performance reports. - Flag compliance issues. - Work with leadership to improve training. KPIs You’ll Be Measured On - Call scoring accuracy. - Feedback turnaround time. - Improvement in booking percentage. - Improvement in average ticket. - Reduction in process violations. - Rep adoption of coaching feedback. Who This Is Perfect For You: - Have sales experience (required). - Understand call structure and psychology. - Can spot when someone loses control of a sale. - Are detail-oriented and analytical. - Are comfortable giving constructive feedback. - Are organized and consistent. - Don’t let standards slip. Bonus: - Experience in home services or moving industry. - Experience with CRM systems. - Experience auditing or QA roles. This Role Is NOT For Someone Who: - Is conflict-avoidant. - Misses details. - Thinks “good enough” is good enough. - Has never sold before. - Needs constant supervision. Compensation Base salary + performance bonus tied to: - Booking percentage improvement. - Ticket growth. - Process compliance. Compensation range depends on experience. Why This Role Matters Every missed script line costs money. Every weak objection response costs bookings. Every lazy call costs growth. If you love systems, performance, and accountability — this is your role.
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