Position SummaryChristopherson Business Travel, a globally recognized leader in Travel Management, is seeking a Travel Advisor to join our University Team. This position is accountable for organizing and servicing travel arrangements from beginning to end for university faculty, staff, students, and athletic teams. The Travel Advisor will perform all ticketing duties, provide expert travel counsel, and maintain an exceptionally high level of service while ensuring compliance with applicable travel regulations. As an employee of Christopherson Business Travel, you will set an excellent example of our brand promise.CompensationHourly Rate: $23.00 – $25.00 per hour, based on experience and qualifications. Commission: Uncapped commission potential based on production. At Christopherson, we believe in rewarding our Travel Advisors for their work — the more you produce, the more you earn. There is no ceiling on what you can make. Overtime: As a non-exempt employee, you are eligible for overtime pay at 1.5x your regular rate for all hours worked over 40 in a workweek.ResponsibilitiesProvide travel expertise with excellent customer service to university travelers, including faculty, staff, students, and athletic departmentsOrganize and process individual and group travel, handling multiple itineraries and groups simultaneouslyResponsible for timely and accurate ticketing and invoicing across all university travel programsInterpret and enforce university client travel policies when making reservationsNegotiate rates on behalf of groups for airfare, hotels, ground transportation, and charter servicesDetermine the most economical and efficient manner to handle client travel arrangements and service needsKeep traveler profiles updated and document any requests in the PNRResolve client service issues with patience, empathy, and urgencyServe as a liaison between university stakeholders (Procurement, Finance, Athletics) and Christopherson Account Management and Operations teamsEnsure compliance with DOT regulations, TSA requirements, passport and visa requirements, and other applicable travel regulationsMaintain awareness of international travel advisories, entry requirements, and health/safety protocols relevant to university travelersHandle sensitive traveler data in accordance with PCI compliance standards and company data privacy and security policiesEnsure customer awareness and education, and capitalize on cross-sell opportunities by maintaining a general knowledge of all travel-related products and servicesRespond to customer feedback promptly, maintain precise documentation, and continually monitor client expectationsBe willing to work as part of the overall team, assisting others when workload allowsRequirements & CompetenciesGDS Proficiency: Minimum of 2 years of Sabre GDS experience required (ticketing, reissues, voids, cancellations, EMD and MCO issuance, PNR management)Experience: 5+ years of reservation experience with a full-service travel agency; university or higher education travel experience preferredGroup Travel: Experience in group travel including chartering buses, securing blocked air and hotel space, and coordinating event or athletic travelInternational Travel: Strong international booking, pricing, and exchange experienceRegulatory Knowledge: Familiarity with DOT regulations, TSA requirements, passport and visa procedures, and international entry requirementsTechnology Proficiency: Proficient in the Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint) and comfortable working with Google Workspace (Docs, Sheets, Gmail); experience with CRM or support platforms (e.g., Salesforce, Zendesk) a plusGeneral Tech Savviness: Comfortable navigating multiple applications simultaneously, learning new software quickly, and troubleshooting basic technical issues in a remote environmentRemote Work Setup: Reliable high-speed internet connection is required; must be able to maintain a professional, distraction-free home office environmentCustomer Centricity: Makes things easy for the customer; is helpful and adds value; personalizes the experience; maintains accuracy; treats customers professionally; sets expectations and follows throughConsultative: Offers useful advice to proactively assist customers and provides options tailored to university travel needsCoachable: Receives feedback with a growth mindset and a mentality toward continuous improvementEmbraces Change: Comfortable with change; keeps an open mind; flexible, adaptable, and resilientPositive Attitude: Stays calm and composed under pressure; lifts others; remains positive with customers and coworkersProblem Solver: Resourceful and uses initiative to independently find solutions; looks for ways to overcome obstaclesCommunicates Effectively: Excellent oral and written communication skills; comfortable communicating with university stakeholders and being on camera for meetings as neededTime Management: Detail oriented with strong organizational skills; prioritizes effectively across multiple accountsMultitasking: Comfortable working in a fast-paced environment; ability to juggle more than one customer, issue, or task at a time; works tasks in parallelTeamwork Orientation: Steps in to help others; focuses on meeting customer expectations and service levelsSpanish language fluency a plusTraining & Work ScheduleTraining will run every day for a minimum of 4 weeks, from 8:00 AM to 5:00 PM Mountain Time. New hires must be able to commit to this training schedule.Advisors will be scheduled anytime between 7:00 AM and 7:00 PM Mountain Time. Shifts can fall anywhere within that window. Schedules are not guaranteed, may change, and will not be assigned until after training is complete.What We OfferChristopherson Business Travel offers a comprehensive benefits package designed to support you and your family. Benefits-eligible employees (working 30+ hours per week) enjoy the following:Compensation & FinancialCompetitive hourly pay ($23–$25/hr) with uncapped commission based on production401(k) retirement plan with generous matchCompany-paid group life insurance (up to $50,000)Health & WellnessMedical, dental, and vision insurance (eligible the first of the month following start date)Short-term and long-term disability coverage 100% paid for by the companyEmployee Assistance Program (EAP) — free confidential counseling, 24-hour hotline, and 25% discount on legal and financial servicesTime Off & LeaveGenerous paid time off8 paid company holidays plus 2 floating holidays for cultural or religious celebrations important to youTwo company-paid administrative break periods: a one-week summer break and an end-of-year break (5+ days) — in addition to your PTOPaid maternity leave (up to 4 weeks) and paid spousal/paternity leave (1 week)Bereavement leave and military leaveFMLA-eligible leaveAbout Christopherson Business TravelFounded in 1953, Christopherson Business Travel is a globally recognized leader in Travel Management. Our vision is to be the travel provider and employer of choice. We live by our core values — We Value People and We Create Value — and our mission is to Connect People & Places. We offer a collaborative, remote-friendly work environment where innovation and exceptional service are at the heart of everything we do.Physical RequirementsThis is a sedentary role performed in a remote home office setting. The position requires extended periods of sitting, use of a computer and telephone, and the ability to communicate clearly in English (verbal and written). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
