Customer Service Trainee at Spade Recruiting | Torre
Customer Service Trainee
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Spade Recruiting

Customer Service Trainee

Spade Recruiting
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Emma
Emma
You'll empower working families by providing essential benefit clarity and building lasting trust.
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Full-time

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Posted 4 months ago

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About Our OrganizationFor many years, we’ve made it our purpose to stand behind the working families who keep North America moving forward. Our partnerships span thousands of unions and member-based groups, allowing us to provide their communities with straightforward, trustworthy information about the supplemental benefits available to them.We are proud to be the only benefits provider fully represented by union labor, and with that distinction comes a deep commitment to integrity, accountability, and service. Families count on us to guide them—and we take that responsibility seriously.Position OverviewThis role goes beyond the convenience of working from home. It’s a chance to support people who have asked for our help, not random leads. You’ll be connecting with union members who want clarity on their benefit options and are looking for someone who can walk them through the details with patience and professionalism.Your day-to-day work includes:Reaching out to members through scheduled calls or virtual meetingsLeading benefit consultations and reviewing their available optionsTranslating program details into clear, understandable explanationsCompleting digital applications with accuracy and careMaintaining long-term relationships through thoughtful follow-upEvery conversation you have adds value. You help families feel secure, informed, and confident in the protection they choose.What We OfferConsistent Weekly Pay with additional bonus opportunitiesDefined Advancement Paths for those aiming to grow into leadershipFlexible Scheduling that supports a healthy work–life balanceFully Remote Work supported by proven systems and digital toolsResidual Income Potential, offering continued earnings over timeHealth, Dental & Vision Benefits availableOngoing Training & Mentorship to support your professional developmentAnnual Incentive Trips, fully paid, to top destinations like Las Vegas, Disney, Puerto Rico, Cancun, and the BahamasWho Succeeds HereThis role is ideal for individuals who bring:Strong communication and interpersonal skillsSolid organizational habits and dependabilityA genuine desire to support, educate, and serve othersA high school diploma or equivalentCustomer-facing experience (useful but not required)
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