About the role
Role: Monday Implementation Manager
Monthly Rate: $3,000 + $200 Signing Bonus!
Availability: Full-time - 40 hours/week
Time Zone: 9-6 PM EST
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What to Prepare:
1️⃣ If you’re unsure of your rating, you can take a quick assessment here: https://www.efset.org/quick-check/.
2️⃣ Coconut VA Profile (Resume) – Before submitting your application, please create your Coconut VA profile using this template: https://www.canva.com/design/DAGfFbVlmG8/OIu_pISlleiErHplXbblzg/view?utm_content=DAGfFbVlmG8&utm_campaign=designshare&utm_medium=link&utm_source=publishsharelink&mode=preview (Coconut VA Template) .
⚠️⚠️⚠️ YOUR RESUME MUST FOLLOW THIS FORMAT AND SHOULD BE IN ENGLISH. This is a test of how keen you are with details and how well you follow instructions. ⚠️⚠️⚠️
3️⃣ 1-Minute Introduction Video – Record a short introduction video (preferably using Loom) and provide the link in your application. Before you do, check out these https://www.loom.com/share/388873a4cc0c4064a8c805dd70fe17e2?sid=6f58e81b-a2cf-4fa3-868c-8e8ed37c0519 (Video Tips) and https://drive.google.com/drive/folders/1lcUnL05wZ_RcrV4WiqbSYujFsXmbyrum (Sample Videos). Important: By submitting your video, you grant Coconut permission to share it on our platforms to help increase your chances of being matched with a client. Videos with broken or dummy links will result in disqualification.
Requirements
Experience Needed/Responsibilities:
- Manage 10-20 active client accounts, ensuring all project milestones are met on time and to the highest standard.
- Conduct discovery meetings to understand client needs and translate them into tailored Monday.com solutions
- Build and configure custom workflows, automations, dashboards, and integrations on Monday.com to meet client requirements.
- Lead strategy sessions, provide training, oversee account governance and permissioning, and deliver ongoing support to ensure client success.
- Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service.
- Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum.
- Collaborate with internal teams and Monday.com to ensure seamless project execution and client satisfaction.
- Track and document project progress, ensuring deliverables align with scope and client expectations.
Good to have:
- Exceptional problem-solving skills and a proactive approach to challenges.
- Experience providing training and creating documentation for end-users.
- Familiarity with related platforms (e.g. Make.com , Zapier) is a plus.
- Excellent communication skills, both written and verbal.
Non-negotiable Requirements:
- Proven experience with Monday.com, including advanced workflow design, automations, and integrations.
- 3+ years of project management, implementation, or consulting experience in a client-facing role.
- Strong ability to manage multiple client accounts and prioritize effectively.
Industry/Tools Experience:
- Monday.com
- Make.com
- G Suite
- Slack
Benefit
We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨
✅ Competitive Salary – We recognize your skills and experience with a great compensation package.
✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year.
✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
Some benefits may vary. Full details will be provided during the onboarding process.
