Nexplay Consulting | IT Services for Hotels & RestaurantsJoin Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a Remote Support Specialist (L2) with hands-on experience in network support, Windows systems, Microsoft 365, and SharePoint to support client environments and assist with implementations and ongoing operations.ResponsibilitiesProvide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing).Assist with firewall policy updates, VPN support, and network issue resolution.Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support).Support Microsoft 365 tenant administration, including:Microsoft Entra ID (Azure AD) user and group managementBasic identity and access management (IAM) tasks (password resets, MFA support, access assignments)Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalationAssisting with conditional access policies (under guidance)Lead Microsoft SharePoint initiatives, including:Planning and architecture of SharePoint environmentsImplementation and migrations (on-prem / SharePoint Online)Administration and ongoing managementPermissions, governance, and site structure designProvide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration).Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed.Maintain clear, audit-ready documentation in ticketing systems and RMM platforms.Follow standard procedures for security, compliance, and access control.Requirements2–4 years of IT support experience, with exposure to networking and systemsWorking knowledge of:Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar)Windows Server administrationMicrosoft 365 tenant administration, including:Microsoft Entra ID (Azure AD)MFA and user lifecycle managementSecurity log and alert reviewExperience with Microsoft SharePoint (Online and/or On-Prem), including:Implementation and migrationsAdministration and site managementPermissions and governanceFamiliarity with:Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)Identity and security best practicesStrong troubleshooting, communication, and documentation skillsCertifications such as Network+, Security+, or Microsoft certifications are a plusWhy Nexplay?Fully remote, flexible work environmentStrong growth path to L3 / Engineering rolesHands-on experience across diverse client environmentsWork with a team specialized in hospitality IT operations
