Are you a proactive, bilingual relationship-builder who thrives on driving client success and retention? Flowz Staffing is looking for a dynamic Client Success Manager to serve as a strategic liaison and deliver exceptional staffing solutions! 🚀Role Overview 📌Position: Client Success Manager 💼Location & Hours: Remote | Monday–Friday, 6:00 AM – 3:00 PM PST ⏰Language Requirement: Fully bilingual (Fluent written & verbal skills in English & Spanish) 🗣️Key Responsibilities 📋Onboarding & Client Management 🤝Seamless Onboarding: Lead end-to-end client setup, conduct welcome calls, and collaborate with recruiters for swift placements 🎯Relationship Building: Serve as the primary point of contact, driving regular check-ins and Quarterly Business Reviews (QBRs) 🗓️Issue Resolution: Proactively resolve concerns, troubleshoot operational or IT issues, and log all updates in GoHighLevel 🛠️Strategy & Reporting 📊Account Growth: Anticipate client needs to ensure high satisfaction, strong retention, and account expansion 📈KPI Tracking: Monitor success metrics, analyze retention data, and report key performance insights to leadership 📝Requirements & Qualifications 🔍Experience: 2–3 years in client-facing account management, customer success, or the staffing industry 💼Bilingual Mastery: Full professional fluency in both English and Spanish 🌐Tech Savvy: Proficient with CRMs (GoHighLevel, HubSpot, or Salesforce), Google Workspace, and Zoom 💻Core Competencies: Outstanding conflict resolution, relationship-building, and data-informed decision-making 🧩Mindset: Proactive, organized, and deeply committed to meticulous documentation 📚Ready to empower businesses and elevate client success? Send your resume to shelly@flowz.com

Client Success Manager (CSM)

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Flowz Staffing:

www.flowzstaffing.com/

Admin access needed