Customer Support Specialists (English/Mandarin fluent) at NeuABC | Torre

Customer Support Specialists (English/Mandarin fluent)

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Freelance
Recurrent (~20 hours per week)
Compensation USD15/hour
Non-negotiable
location_on
Remote (anywhere)
Posted over 6 years ago

Responsibilities


• Demonstrate a good command of the program's content and features to provide information to customers. • Provide high-quality, friendly, and professional customer support in response to customer needs and concerns. • Promptly connect with customers in response to inquiries. • Maintain records of potential customers accurately. • Use WeChat, email, and Facebook Messenger to communicate with customers. • Provide weekly reports on issues/concerns received from customers. • Assist customers with registering for a free trial class, and ensure customers receive the ClassIn information and guidance prior to the class. • Assist with any last-minute changes (e.g., scheduling, curriculum, technical problems). • Coordinate and solve any issues related to communication (between student and teacher) and technology during the class. • Provide valuable recommendations for parents regarding Mandarin language learning, including but not limited to, curriculum selection and teacher recommendations. • Schedule classes and assist with maintaining a consistently scheduled teacher for the students.