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2 days ago
Requirements and responsibilities
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.A growing Florida-based home inspection company is seeking a Customer Service & Client Success Virtual Assistant to serve as the primary point of contact for inbound client inquiries while supporting administrative operations and client relationship management.This role is heavily customer-service focused. The Virtual Assistant will answer inbound calls, respond to texts and emails, schedule inspections, verify online orders, and provide an exceptional customer experience from the first interaction through project completion.When call volume is lighter, the VA will support outbound customer follow-up, request Google reviews, maintain client relationships, prepare reports, assist with proposal generation, and complete general administrative tasks.The ideal candidate is personable, confident on the phone, highly organized, and capable of learning the company's processes quickly without requiring prior home inspection experience.The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Customer ServiceAnswer inbound calls from prospective and existing clientsRespond promptly to customer emails and text messagesSchedule home inspections and answer customer questionsVerify online inspection requests and confirm scheduling detailsProvide professional, friendly customer service throughout the booking processClient Relationship ManagementFollow up with prospective customers who have not yet scheduled an inspectionContact previous clients to request Google reviewsConduct customer satisfaction follow-ups after completed inspectionsAddress customer concerns and escalate issues when appropriateHelp generate repeat business and referral opportunitiesAdministrative SupportMaintain accurate customer records and appointment informationAssist with proposal preparation and related documentationPrepare reports and organize business informationSupport inbox management and administrative workflowsPerform general business support tasks as assignedBusiness Development SupportAssist with outbound follow-up calls when appropriateHelp maintain referral partner relationshipsSupport lead tracking and customer communicationLearn company procedures and continuously improve customer service processesEach engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:Previous customer service experience requiredSales support or inside sales experience preferredExperience handling inbound phone calls requiredAdministrative or executive assistant experience preferredStrong written and verbal English communication skillsComfortable learning new software and business processesHome inspection or property-related experience is not required but a plusBilingual English/Spanish is a plus but not requiredIDEAL CANDIDATE PROFILEExcellent phone presence and customer service skillsNaturally personable and confident speaking with clientsStrong active listening and communication abilitiesOrganized and detail-orientedComfortable multitasking between calls and administrative workSelf-motivated with a positive attitudeQuick learner who can adapt to new systems and processesInterested in helping a growing small business succeedAPPLICATION SOFTWARE KNOWLEDGEABLE / REQUIREDMicrosoft OfficeGoogle WorkspaceCRM Platforms (Preferred)VoIP Phone Systems (Preferred)Email PlatformsCalendar Management SoftwareWork ScheduleContracted Hours per Week: 20 HoursScheduled Working Days: Monday, Wednesday, and FridayDaily Working Time: Primarily afternoons EST, Monday- 6hrs, Wednesday- 8hrs, and Friday- 6hrs (schedule may vary from week to week)Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior LevelContracted Hours per Week: 20 hours/weekDaily Working Time: Primarily afternoons EST, Monday- 6hrs, Wednesday- 8hrs, and Friday- 6hrs (schedule may vary from week to week)Scheduled Working Days: Monday-FridayREPORTING TO/POC: To Be DeterminedNumber of VAs: 1GENDER PREFERENCE: NoneLANGUAGES SPOKEN/PREFERENCE: English Required (Bilingual Spanish and English is a plus)ACCENT PREFERENCE: Level A-B (Native or Near-Native English accent required)REGION PREFERENCES: Any (Bilingual English/Spanish is a plus)What we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!If you're interested in this opportunity, click APPLY TO POSITION to proceed.