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Shared by 
3 days ago
Requirements and responsibilities
Rockbot is growing, and I'm excited to help build out our Support team.We're hiring a Technical Support Operations Specialist to own some of our most advanced Tier 2 escalations — including networking, firewall configuration, hardware, and complex enterprise environments.You'll also play a key role in shaping our AI-enabled support tooling and improving how we deliver support at scale.We're looking for someone who combines strong technical troubleshooting skills with a true customer-first mindset — someone who can navigate complex issues while providing a thoughtful, white-glove experience that builds trust and confidence with our customers.This is a great fit for someone with strong networking fundamentals, a systematic approach to problem-solving, and an interest in how AI can enhance support operations.Remote position. Backed by great values and a strong team.