Product Support Specialist

Huntress

Emma

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Full-time

Legal agreement: To be defined

Compensation

EUR32k - 42k/year

~USD37.3k - 49k/year

Remote (anywhere)

Shared by

4 days ago

Huntress is looking for a customer-focused Product Support Specialist to provide technical support and help customers resolve product issues.Key requirements:Strong customer service and troubleshooting skillsExperience supporting Windows and macOSKnowledge of Windows services, registry and system issuesExperience with antivirus productsFamiliarity with GPO, RMMs and SCCMStrong problem-solving and communication skillsAbility to work well in a fast-growing remote teamNice to have:ProcMonProcess ExplorerTerminalBash and scripting experience🎁 Benefits include:£398 home office setup reimbursement£92 monthly digital reimbursementPensionGenerous leaveBetterUp coaching and developmentUS travel 1–2 times per year

Proficient

Antivirus

Customer service

Group Policy Object (GPO)

Microsoft System Center Configuration Manager (SCCM)

Technical support

Troubleshooting

Windows

macOS

No experience, but interested

Bash

About Huntress:

Protect Your Endpoints, Identities, Logs, and Employees. The agentic managed security platform for peace of mind. Designed to deliver the next-level outcomes you need: Endpoint Integrity, Identity Resilience, Operational Readiness. Powered by custom-built enterprise technology for mid-market enterprises, small businesses, and the MSPs that support them. Backed by unrivaled industry analysts in our 24/7 AI-centric Security Operations Center. By delivering a suite of purpose-built solutions that meet budget, security, and peace-of-mind requirements, Huntress is how the globe’s most under-resourced businesses defend against today’s cyber threats. As long as hackers keep hacking, we keep hunting.

mission:

Managed endpoint protection, detection and response for the 99% who need it most.

Reputation:

Signalers: 1

Domain created: Jun 1996

www.huntress.com/demo

learn more about Huntress

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Product Support Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Huntress:

mission:

www.huntress.com/demo

Admin access needed