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Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors.Come join the Award Winning Ollie Canine Care team!Our mission is to help dogs live their best lives. To know them is to love them. We want to create a world-class genuinely-kind anticipatory Customer Experience to help meet dogs and their parent's wellness needs.That’s where you come in…We’re looking for new members to join our Award Winning Canine Care team.This role will report to the Customer Experience Manager. We are ONLY hiring candidates living within about one hour of both Salt Lake City, UT and Nashville, TN. While this is a remote position, we hold required quarterly in-person offsites in these areas.Responsibilities:Represent the Ollie brand voice to our current and prospective customersDeliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parentsManage customer relationships across multiple channels, including emails, phones, our order management system, and more!Accurately track and monitor customer feedback and interactionsHelp drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.Help to develop agents not only in their KPIs and role but their career development.Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!About You:Put pets first. You love dogs and approach every dog with the same empathy and understanding as if it were your own.Value patience. You leverage your knowledge and communication skills (written and oral) to provide the best answers to our pup parents’ many questions.Improvisation. You like finding new ways to tackle challenges, and nothing catches you off guard. You prefer guardrails to rules. Problem solver. Cutting through to the core of a problem and figuring out how to fix it energizes you. Fun. You don’t mind occasional sloppy dog kisses and love sharing memes.Other Experience:Bachelor’s Degree from an accredited four-year college or university.Previous experience in customer-centric roles (retail, food service, etc.)Experience with pets or health-foods preferredExperience with Gladly or a similar platform a plusInterest in working in a pet-friendly, fast-moving environmentBenefitsCompetitive hourly salary and an annual bonus potentialSponsored 401k program with employer match up to 4%Comprehensive health coverage including medical, dental and visionPaid parental leave1-week paw-ternity leave for new dog parentsOllie subscription for one dogInspiring pack members!If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
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