ServiceNow FSM & Mobile Consultant (Field Technician Experience) at Alchemy Software Solutions | Torre
ServiceNow FSM & Mobile Consultant (Field Technician Experience)
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Alchemy Software Solutions

ServiceNow FSM & Mobile Consultant (Field Technician Experience)

Alchemy Software Solutions
Emma
Emma
You'll optimize critical field operations and mobile experiences through expert ServiceNow FSM configuration.
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Freelance
Recurrent

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (for United States residents)
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Emma of Torre.ai
 1 day ago

Requirements and responsibilities

Alchemy Software Solutions is actively Hiring a ServiceNow FSM & Mobile Consultant (Field Technician Experience) in Houston, TX (Remote)Position: ServiceNow FSM & Mobile Consultant (Field Technician Experience)Location: Houston, TX (Remote)Employment Type: ContractWhat We're Looking For: We are seeking a ServiceNow specialist with strong hands-on experience in Field Service Management (FSM) and ServiceNow Mobile. The role focuses on configuring and supporting Work Orders/Work Order Tasks for the Field Technician persona, implementing task-linked questionnaires/checklists, and troubleshooting device-specific mobile issues (iPad vs Android/iPhone) including access control and UI behavior.Key ResponsibilitiesConfigure and support ServiceNow FSM objects including Work Orders, Work Order Tasks, and Technician assignment workflows.Create and manage Field Technician test users/roles; validate privileges and troubleshoot role/ACL-related issues impacting mobile experiences.Implement and maintain task-linked questionnaires/assessments/checklists (e.g., Yes/No, text, rating/integer questions; mandatory rules) and ensure correct save/submit behavior.Investigate and reproduce defects systematically using controlled test data; validate outcomes across UI and database persistence.Troubleshoot mobile rendering/behavior issues across devices (Android, iPhone, iPad) and collaborate with COE/product teams to identify configuration vs platform defects.Document root-cause analysis, recommended fixes/workarounds, and support handoffs with clear technical notes.Required Skills & Experience3+ years of ServiceNow implementation/support experience with demonstrated FSM exposure (Work Orders/Work Order Tasks).Strong understanding of ServiceNow Mobile (Now Mobile / Mobile Agent / mobile UI behavior) and device compatibility considerations.Hands-on experience with questionnaires/assessments/checklists linked to task records; ability to troubleshoot save/visibility issues.Proficiency in security troubleshooting: roles, ACLs, and how security impacts UI rendering/record visibility on mobile.Excellent defect triage skills: recreate issues, isolate variables, and communicate findings to stakeholders.Preferred / Nice-to-haveExperience troubleshooting iOS/iPadOS-specific issues (versions, device constraints, caching/offline sync if applicable)Screening Focus (Quick)FSM fundamentals: Work Order Task lifecycle, technician assignment, and mobile technician persona.Mobile troubleshooting approach: reproduce, compare device behaviors, isolate config vs defect, validate DB writes.Security/ACL debugging and impact on mobile UI.We welcome applications from qualified professionals and profile submissions from Bench Sales Recruiters with matching consultants.Interested candidates, please share your updated resume to: kalpana.m@alchemysolutions.us
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