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2 months ago
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Requirements and responsibilities
Core ResponsibilitiesServe as primary client contact for active accounts once onboarding is complete.Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes.Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company).Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy).Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets.Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.Act as liaison between clients and internal teams on priorities, timelines, and deliverables.Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.Key Outputs / DeliverablesQBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation briefsExperience3–6+ years in client success, account management, or performance marketing rolesExperience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred)Proven track record of owning client relationships tied to revenue retention and growthExperience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategyFamiliarity with pacing, forecasting, and budget management in a campaign environmentTechnical & Analytical SkillsStrong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs)Experience working with:CRM systems (HubSpot, Salesforce, etc.)Ad platforms or DSPs (programmatic experience is a big plus)Reporting tools (Looker, Tableau, Excel/Sheets)Comfortable managing multiple campaigns and identifying optimization opportunities quicklyClient & Communication SkillsExceptional communication skills with the ability to:Simplify complex performance data for clientsLead strategic conversations, not just report resultsExperience handling client escalations and maintaining trust under pressureAbility to proactively drive conversations around renewals and upsells, not just react to client needsBusiness & Strategic ThinkingStrong understanding of marketing KPIs and performance metrics (CPA, ROAS, CTR, conversion rate, etc.)Ability to balance client performance goals with internal margin targetsExperience contributing to forecasting and revenue planningNice-to-Have (High-Value Signals for Audiohook)Experience in audio advertising, podcast advertising, or streaming mediaFamiliarity with attribution and tracking challenges in audioExperience working in a high-growth startup or fast-paced environmentBackground working cross-functionally with RevOps, AdOps, or Sales teamsWhat We OfferFully remote work environmentCompetitive salary and uncapped bonus potentialHealth, dental, and vision benefitsOther fringe benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipendFlexible PTO and paid holidaysOpportunity to help shape financial operations at a rapidly scaling tech company
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