At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles, Miami, Dallas, Atlanta and Chicago while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.Who We AreWe are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.JOB OVERVIEWThe Identity and Access Management (IAM) Engineer is tasked to design, implement, and maintain enterprise IAM systems and processes. This role supports authentication, authorization, provisioning, and governance processes while ensuring compliance with organizational security policies and regulatory requirements.JOB DUTIESDesign, deploy, and maintain IAM solutions (e.g., Okta, etc.)Implement Single Sign-On (SSO), Multi-Factor Authentication (MFA), and federation servicesIntegrate applications with identity providers using SAML, OAuth, OpenID ConnectManage user lifecycle processes (joiner, mover, leaver)Automate provisioning and deprovisioning workflowsMaintain role-based access control (RBAC) modelsConduct regular access reviews and certificationsEnforce least-privilege access principlesSupport compliance initiatives (SOX, etc.)Monitor and respond to identity-related security incidentsMaintain audit logs and documentationTroubleshoot authentication and authorization issuesProvide Tier 2/3 support for IAM-related incidentsDevelop and maintain IAM policies, standards, and proceduresDevelop scripts and automation using Okta Workflows, PowerShell, Python, or similar languages to automate IAM workflowsWork with APIs for system integrationsImprove IAM operational efficiency through automationEXPERIENCE, QUALIFICATIONS, & SKILLSRequired Experience, Qualifications, and SkillsBachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)3–7+ years of experience in IAM or related security rolesDemonstrated experience designing and administering enterprise IAM solutions, focused on OktaExperience supporting cross-functional teams spanning IT, Security, HR, and business unitsFamiliarity with cloud platforms, including GCP, AWS, or AzureOkta, Google Auth, Jumpcloud, Auth0Identity governance and administration (IGA)Privileged Access Management (PAM)OktaJumpcloudFamiliarity with cloud platforms (GCP, AWS, Azure)Strong analytical and troubleshooting skillsUnderstanding of cybersecurity principlesAbility to work cross-functionally with IT, Security, HR, and business teamsStrong documentation and communication skillsPreferred Experience, Qualifications, and SkillsCertified Identity and Access Manager (CIAM)CISSPCISMAdditional InformationRemote environmentMay require occasional after-hours supportParticipation in change management schedulesThe salary range listed in this posting is representative of the range of levels being considered for this position. Total compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance.
