Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.If you're passionate about how technology can supercharge healthcare, you’ll fit right in.Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.Why we need this roleJunction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.We’re hiring a Technical Support Engineer who is:Customer obsessed: You like helping people unblock real problemsTechnical at the core: You’re comfortable reading code and navigating logsSupport-minded: You see support as a craft, not a stepping stoneImpact-focused: You care about getting to the real root of a problem, not just the quickest workaround.This role is for someone who loves technical support and wants to be excellent at it.Who you’ll be working withEliot, Customer Support Lead — your manager and partner in building world-class supportAndy, Technical Support Engineer — your peer, working daily in code and logsThe wider engineering, product, sales and ops teams — we’re ~35 people, flat and collaborativeYou’ll sit at the centre of how the company operates.What you’ll be doing day to dayInvestigate and diagnose technical issuesTrace issues through logs and our servicesUnderstand and reproduce errors to find the root causeShare clear updates with customers and engineersThink like an engineer, act like a support specialistRead code to spot where things breakUse AI tools to speed up debuggingMake small fixes when appropriate, and escalate when neededDeliver a great customer experienceWork with users from senior engineers to non-technical operatorsAdjust your communication based on the audienceRespond quickly with accurate, thoughtful answersImprove our documentation, tooling & processesWrite clear docs that reduce repeat questionsBuild small tools or scripts to speed up your workflowFlag recurring issues and suggest improvementsWho you areYou genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.You’re mission-driven. Building technology that improves healthcare matters to you.You’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet.You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.How you’ll get to know usInitial call - 30 minutes with Lyn, Technical RecruiterBehavioural interview - 30 minutes with Eliot - Customer Support LeadTechnical interview (live debugging pair programming) - 60 minutes with x2 engineersPaid trial day - learn what it would be like to work here and meet the rest of the teamWhat is the current compensation package$90K - $130K [based on experience and location]Your salary is dependent on your location and experience levelGenerous early stage options (extended exercise post 2 years employment)Regular in-person offsites, last were in Tenerife and MiamiMonthly learning budget of $300 for personal development and productivityFlexible, remote-first working - including $1K for home office equipmentMonthly budget of $150 to use towards a coworking space25 days off a year + national holidaysHealthcare coverage depending on locationOh and before we forget: Backend Stack: Python (FastAPI), Go, PostgreSQL, Google Cloud Platform (Cloud Run, GKE, Cloud BigTable, etc), Temporal CloudFrontend Stack: TypeScript, Next.jsAPI docs are here:
https://docs.junction.com/Company handbook is
here with engineering values + principlesImportant details before applying:We only hire folks physically based in GMT and EST timezones -
more information hereWe do not sponsor visas right now given our stage
