Remote Italian Speaking Customer Support Advisor in Portugal! at Cross Border Talents | Torre
Remote Italian Speaking Customer Support Advisor in Portugal!
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Remote Italian Speaking Customer Support Advisor in Portugal!

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Full-time

Legal agreement: Employment

Compensation EUR1.05k/year
~USD1.19k/year
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Remote (for Portugal residents)
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Emma of Torre.ai
3 months ago

Requirements and responsibilities


About the job Remote Italian speaking Customer Support Advisor in Portugal!Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal!LanguageItalian (Native) + English (solid B2) Key ResponsibilitiesCustomer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. Candidate ProfileExcellent communication skills coupled with empathy and team spirit Tech-savvyPrevious experience in Customer Service (preferable)Previous experience in sales is a plus Availability to work on rotational shiftsBenefitsSalary ConditionsBase salary (gross):1050 euros x 14Performance bonus (gross): up to 225Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)Days Off: Sunday + 1 rotational dayType of contract: 6 months with the possibility of renewalWorking remotely