Client Services Agent - St. Louis, MO at Acumen Fiscal Agent | Torre
Client Services Agent - St. Louis, MO
Report
Acumen Fiscal Agent

Client Services Agent - St. Louis, MO

Acumen Fiscal Agent
Emma
Emma
You'll empower individuals with disabilities, facilitating freedom and choice through dedicated support.
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

Provide your expected compensation while applying
location_on
Remote (for United States residents)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Shared by
Emma of Torre.ai
 about 1 month ago

Requirements and responsibilities

Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy. This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.RequirementsMUST RESIDE IN THE ST. LOUIS, MO AREASupport clients (employers and employees) during their enrollment processProcess related paperwork and manage electronic communicationAccurate data entry using several databases simultaneously while meeting deadlinesEstablish, foster and grow relationships with clients and program contacts including third party organizationsUnderstand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholdersAct as a communication liaison between the clients and across all Acumen’s departments, which includes communicating any opportunities and/or issues that may directly impact the client or AcumenAccurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframesEnsure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframesDevelop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizationsWork collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashionManage a fluctuating volume of calls and emailsProvide effective and efficient customer service via calls and/or electronic communication to clients and internal departmentsWorking hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we servePerform other work related duties as assignedALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and actBenefitsHealth BenefitsLife InsurancePeet InsurancePaid Time OffPaid Holidays401k with match
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.