About the roleQualityLogic is hiring an Accessibility Practice Manager to lead and grow our digital accessibility practice. This is a practitioner-leader position for someone who lives and breathes accessibility and wants to own the practice that delivers it.Our accessibility team delivers audits, training, code and document remediation, and strategic consulting to organizations navigating WCAG, Section 508, ADA, AODA, EN 301 549, and related requirements. You will be the authoritative voice of that practice—leading client engagements, delivering training, collaborating with Sales and Marketing for how we serve the market, and managing the team that makes it happen.You will run this practice the way a founder runs a business line: shape standards, evolve services, represent the practice to clients and the market, and manage the team that delivers it. Project management is critical (resources, timelines, budgets) and supports the larger mission of building something excellent.This role blends deep technical expertise, teaching, client consulting, team management, and public advocacy. You don’t need to be equally strong across every dimension on day one, but we do need genuine accessibility depth, the ability to teach, and operational discipline to run a delivery team.What You’ll OwnPractice leadership and quality. Own the standards, methodologies, and quality benchmarks for accessibility service delivery.Training delivery and curriculum. Develop and deliver accessibility training for clients and internally (live sessions, e-learning content, workshops, custom training programs).Client consulting and engagement leadership. Serve as the senior accessibility voice; lead strategic consulting conversations, guide clients on accessibility maturity, and provide expert guidance on complex scenarios. Sharpen presales and scoping mechanics.Team management and delivery. Manage accessibility leads and test technicians; handle resource scheduling, budget monitoring, forecasting, and delivery execution. Ensure projects are delivered on time, on budget, and to a high quality standard.Evangelism and market presence. Build QualityLogic’s reputation in the accessibility community through webinars, thought leadership, and representation at industry events.Presales and business development support. Partner with sales on discovery calls, engagement scoping, proposal development, and RFP responses; provide technical credibility and solution framing. Strong technical writing is “must-have” (RFP experience is a plus).Practice evolution. Over time, develop a point of view on new services, emerging standards, market opportunities, and capability gaps.What You’ll DoTraining and EducationDevelop and deliver live and virtual accessibility training sessions to clients across industries.Build and maintain e-learning content and training curricula covering WCAG, assistive technology, accessible design, document remediation, development practices, and organizational accessibility policy.Tailor training programs to audience: developers, designers, QA teams, content authors, procurement teams, and executives.Consulting and Client EngagementLead client-facing consulting engagements: accessibility maturity assessments, strategic roadmaps, and expert guidance on complex accessibility challenges.Serve as the senior technical authority in client conversations.Support presales by participating in discovery calls, scoping engagements, and shaping proposals.Team Management and Delivery OperationsManage a team of accessibility leads and test technicians.Oversee resource scheduling, capacity planning, budget monitoring, and delivery forecasting.Establish and enforce quality standards for accessibility deliverables (audits, VPATs/ACRs, remediation work, and training).Identify and resolve delivery risks and bottlenecks.Evangelism and Thought LeadershipContribute to and lead webinars on accessibility topics.Author blog posts, whitepapers, and thought leadership content.Represent QualityLogic at industry conferences, trade shows, and community events (as the role develops).Build and maintain relationships within the accessibility community.Practice DevelopmentContribute to evaluation and evolution of the accessibility service portfolio to align with market demand and emerging standards.Contribute to service packaging, positioning, and go-to-market strategy.Stay current on accessibility standards, legislation, assistive technology, and industry trends; translate knowledge into practice improvements.Author technical content for RFP responses and proposals.What Success Looks Like (First 6 Months)Practice leadership established. Establish with the team; understand the current state; adjust quality benchmarks and implement improvements to methodology and deliverable standards.Training delivery active. Personally develop and deliver client training; collaborate with Sales and Marketing on curriculum development and expansion.Client-facing credibility demonstrated. Recognized accessibility authority in client engagements and consulting relationships.Team operating effectively. Resource scheduling, budgeting, and delivery operations run smoothly under your management.Evangelism trajectory established. Contribute to at least one thought leadership piece and collaborate with Sales and Marketing to build visibility.Practice direction forming. Develop a point of view on where the practice should go and begin discussing it with leadership.QualificationsWhat We’re Looking ForMust HaveDeep subject matter expertise in digital accessibility, including WCAG 2.0-2.2, Section 508, ADA, EN 301 549, and related standards and regulations.Experience with accessibility auditing tools and methodologies (manual and automated).Demonstrated ability to deliver accessibility training to diverse audiences (developers, designers, QA, content teams, executives)—standing in front of a room (or a screen) and teaching.Proficiency with assistive technologies (screen readers, magnification, voice control, switch access), including ability to conduct live demonstrations.3+ years of experience managing teams, including resource scheduling, budget oversight, and delivery accountability.Strong written and verbal communication skills.Should HaveExperience providing accessibility consulting to clients (maturity assessments, strategic guidance, or complex technical problem-solving).Comfort in client-facing and presales conversations (discovery calls, engagement scoping, presenting recommendations).Technical writing ability sufficient to contribute to proposals, RFP responses, and client-facing documentation.Understanding of document remediation for accessibility (PDF, Word, PowerPoint, etc.).Will GrowPublic-facing evangelism (conference speaking, webinar presentation, published thought leadership).Practice leadership and evolution (strategic thinking about service development, market positioning, and growing an accessibility practice).Business development awareness (how services are sold and how to contribute commercially).Also Valuable5+ years of hands-on accessibility experience across web, mobile, and document accessibility.Professional accessibility certification(s) (e.g., IAAP CPAC, CPACC, WAS, or equivalent).Ability to perform direct code remediation in frameworks such as React, Angular, or other web/mobile technologies.Experience developing e-learning content or managing LMS platforms.Familiarity with accessibility procurement processes (VPATs/ACRs, Section 508 compliance documentation).Experience in a consulting, professional services, or agency environment.Bachelor’s degree or higher, or equivalent experience.Working StyleYou are a manager, a leader, and an individual contributor. You lead and nurture a team to deliver accessibility services and contribute directly to those services yourself. You care deeply about accessibility and want to raise the standard of how it’s practiced and delivered. You are energized by teaching, client work, and advocating for accessibility. You are organized and operationally disciplined enough to run a practice, and curious about the business side (positioning, how markets evolve, and how to grow a practice).About QualityLogicQualityLogic delivers full spectrum QA products and services to technology companies in rapidly evolving markets, or where transformative technologies are changing the world. QualityLogic provides a flexible menu of services that scale to meet customers’ evolving needs. Customers include technology companies worldwide across a wide range of industries.Companies of all sizes in multiple markets rely on QualityLogic to ensure software application quality, from media and entertainment to healthcare.The Smart Energy market relies on QualityLogic for interoperability test tools and services; QualityLogic is recognized globally by electric utilities, certification test labs (UL, Intertek, TUV, etc.), vendors, and renewable energy solution providers, including EV charging stations and stakeholders decarbonizing the grid and transportation sectors.The Imaging markets (Printer, Software, and 3D Printing) rely on QualityLogic test solutions to validate performance, conformance to industry standards, and interoperability.QualityLogic is an equal opportunity employer. If you need an accommodation to assist with completing the electronic application, contact Human Resources at 208.424.1905.
6 months ago