Client Services Representative/Legal Assistant at Heard & Smith, LLP | Torre
Client Services Representative/Legal Assistant
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Heard & Smith, LLP

Client Services Representative/Legal Assistant

Heard & Smith, LLP
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD13.5 - 15/hour
Non-negotiable
location_on
Hybrid (United States)
Posted over 6 years ago

Responsibilities

• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained • Take approximately 50-75 calls per day in a professional call center environment • Focus on retention of every client while providing excellent customer service • Maintain a 90% or above quality score on calls • Retain and recall SSA (Social Security Administration) and company policies and processes • Solve problems and maintain confidentiality • Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system • Confidently address client’s concerns and complaints including those of upset clients • Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
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