Application Support Analyst at Thumbtack | Torre

Application Support Analyst

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Full-time

Legal agreement: Employment

Compensation
USD44k - 91k/year
location_on
Hybrid (United States)
Posted over 5 years ago

Responsibilities


• Provide support via helpdesk tickets, email, Zoom and Slack • Help agents troubleshoot and find solutions to issues they have • Provide timely resolution of problems and act as an escalation point for the team and customers • Build and maintain knowledge of the following applications: Salesforce, Five9, Quiq, Guru, Intercom, Qualtrics, Omni Channel (proprietary tool native to Salesforce), RealValidation, and Pardot • Help communicate any updates or major changes to our agents • Work with the teams to gather feedback and suggestions to improve internal tools • Take ownership of our onboarding and offboarding process with employees