Customer Success Strategy & Operations Manager

Hopin

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Full-time

Legal agreement: Employment

Compensation

USD47k - 109k/year

Remote (anywhere)

Posted over 5 years ago

• Be a strategic partner to functional leaders in the Customer Organization to plan, evolve and grow our go-to-market approach. • Define and continuously manage key performance metrics for the organization • Leverage data-driven and analytical approaches to identify customer experience gaps and commercial opportunities while developing a deeper understanding of our users • Find opportunities to automate manual processes and leverage 3rd party technology to improve customer experience and team efficiency • Drive implementation of operational improvements based on business priorities, data insights, and user feedback

About Hopin:

• Hopin is the first all-in-one live online events platform where attendees can learn, interact, and connect with people from anywhere in the world. Hopin events are known for their full conference capabilities: stages, networking, breakout sessions (roundtables), sponsors, tickets, and analytics. It's all online—everyone can attend at no cost to the planet.

mission:

Our mission is to make the world feel closer. We believe access is essential, and that in a world of unprecedented opportunity, everyone should have the same access — regardless of gender, nationality, socioeconomic status, physical ability, or any other barrier. We believe that true connection requires engagement and that technology unlocks opportunity.

Reputation:

Signalers: 59

hopin.com/lp/home

learn more about Hopin

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Customer Success Strategy & Operations Manager

Responsibilities

Skills wanted: