IMPORTANT - Watch this quick Loom video on how to get hired:https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISHAbout the Client:The client is a fast-growing "better-for-you" food company specializing in high-quality quesadillas and tortillas. Their products are available through online sales and grocery store distribution. As they continue to expand, they are seeking a skilled E-commerce Creative Specialist .About the Role:As a Customer Support Specialist & Administrator, you will manage the end-to-end customer journey by resolving inquiries through the CRM system (Gorgias) and ensuring seamless order fulfillment. You will act as the primary liaison between the brand and our logistics partners to troubleshoot shipping issues and maintain accurate order tracking. This role requires a detail-oriented professional with strong Excel skills and the ability to communicate with precision and clarity. Ultimately, you will balance high-touch customer service with essential administrative tasks in a fast-paced e-commerce environment.Key ResponsibilitiesManage, respond and resolve customer inquiries related to online orders and general inquiries about products via the company's CRM system (Gorgias).Serve as liaison between company and fulfillment centers, ensuring accurate and timely order processing and resolution of shipping issues.Track and monitor customers’ orders status.Handle incremental administrative projects.Organizing data from Shopify platformRequired Qualifications:Customer service support experienceExcellent communication skills (written and verbal) with a focus on good grammarSolid familiarity with Excel or Google SheetsExperience with e-commerce platform Shopify is a plusNote: This role requires a detail-oriented individual with excellent organizational skills, strong communication abilities, and the capacity to manage various tasks efficiently. The candidate should be comfortable working with data, have a good grasp of e-commerce processes, and be able to adapt to a dynamic work environment.Please provide a shareable link to a short audio or video recording (30–90 seconds) introducing yourself and explaining why you are a strong fit for this role.The recording must be in EnglishThe link must be publicly accessible (no login required)This is mandatory. Applications without a valid recording link will not be considered.Please upload a screenshot of your internet speed test result.Go to fast.comRun the test and take a screenshot of the resultsUpload the screenshot hereThis is mandatory. Applications without a valid screenshot will not be considered.How many months/years of experience do you have in Customer service support?

Customer Support Specialist & Administrator

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Inside Out Hiring:

www.insideoutvas.com

Admin access needed