About Us CMB is a full-service custom market research and strategy firm based in Boston, Massachusetts. As a Top 25 Insights & Analytics company, we’re known for our relentless business-decision focus and cutting-edge creativity. Our passion is helping the world’s leading brands engage, innovate, and grow. We invest in ongoing AI-driven solutions and combine this with the best of advanced analytics, consumer psychology, and market strategy to tackle game-changing initiatives and business challenges for our clients.What about our culture? Simply put, our people are our power. At CMB, we’re proud to be certified as a Great Place to Work, a recognition that reflects the diverse, inclusive, and collaborative environment our team creates every day. We bring together bright perspectives and curious minds who challenge assumptions, share ideas, and push one another to be better.Innovation is deeply embedded in how we work. That commitment has earned us recognition as one of the GRIT Top 50 Most Innovative Companies, and it shows up daily in how we approach research, insights, and client impact. At CMB, you’ll have meaningful opportunities to achieve your full potential — from learning new skills and expanding your expertise to advancing your career in an environment where you are supported, valued, and encouraged to innovate.Our benefits say a lot about how much we value our employees: we offer a fully paid sabbatical, an annual wellness stipend, paid time off to volunteer, generous medical plans, a 401k match, and more. Every employee also gets to enjoy an employee stock ownership plan (ESOP). ESOP? Yes, we are 100% employee owned! An ESOP is a qualified retirement plan, similar to a 401k, but you don’t have to make any financial contributions to participate in the rewards. When we each work hard to provide exceptional service and deliverables to our clients, the positive performance of the company increases the value of our stock and enables the accumulation of wealth for all our employee-owners.About the PositionAre you ready to level up your career in market research? The Sr. Qualitative Strategist drives qualitative excellence by fostering strong client relationships, overseeing project and program scoping, and leading projects through execution. This role exemplifies CMB’s best practices & values, fosters innovation, empowers teams, and collaborates in ongoing initiatives across the business. This role reports to the VP of Qualitative Insights and Strategy, collaborating remotely and supports successful client-project delivery across the company. This person will be innovative and excited about leveraging new technology. All CMBers are presented with many opportunities to continue growing professionally and interacting with team members and clients.About YouPeople say you excel in understanding human behavior and how emotions & values drive decisions for clients. You are happy overseeing project teams and upleveling work with your strategic prowess. You have an exceptional ability in making sense of complex insights, creative reporting, and activating insights. You are passionate about being a part of the project work and rolling up your sleeves when an opportunity arises. Clients feel comfortable when you enter the room because of your strong relationship building skills.About Your BackgroundYou’ve worked hard to get to where you are, and now you’re looking to join a team where you will get to be strategic and consultative. You are interested in continuing to grow in a role where you continue to remain hands-on in project leadership. Account leads looks forward to partnering with you and leveraging your qualitative expertise and support in proposals and scoping complex projects and clients are excited to have you on their projects. You enjoy exploring new technology, helping clients to understand how to activate on their insights.Here’s what you’ll be doing and the qualifications we are looking for:Responsibilities and ExpectationsQualitative Services TeamAdhere to CMB’s defined approaches, processes, and best practicesContribute to CMB's culture of innovation and thought leadershipTake advantage of training and development opportunitiesContribute to a team and/or committee for ongoing CMB initiativesFollow CMB- and client-specific Information Security PoliciesEnsure end-to-end department/client/project delivery in alignment with Sales & Account Management leading to high client satisfaction with project deliverablesParticipate in peer reviews in a timely mannerOn ProjectsEstablishes and nurtures consultative relationships with existing clients, vendors, moderators, peers, senior staff, and other teamsDemonstrates confidence in client interactions and communicationsOwns discussion guide writing, moderating interviews, analysis, and reportingLeads analysis of results and develops engaging, insightful, creative, and customized deliverables and presents to the clientOversees creation of the screener and recruiting management as neededEffectively communicates with other project team members and external resourcesAnticipates and identifies project problems and finds solutions independentlyPresents a CMB University case study annuallyQualitative Proposals & Relationship ManagementWrite proposals for stand-alone projects and contribute to proposals that have qualitative element (e.g., content, methodology, pricing)Partner with assigned Practice Leader/Account Director to meet established goals (e.g., sales, client satisfaction, client/product/project profitability, team efficiency, talent mentorship)Partner with Practice Leader/Account Director & Business Development to meet sales goals for both new and existing clients, as assignedPartner with Practice Leaders, Account Owners, Qualitative and Client Services team members to grow, nurture, and develop key client accounts through relationship building and thought leadership/oversight on qualitative research project executionPartner with Qualitative Operations to ensure the research deliverables meet client needs and CMB profitability targetsQualitative Project OperationsVet and manage external contract moderators, domestic and internationalActively manage the external contract moderators by continuously measuring and discussing performance, providing mentoring and coaching feedback, and creating development opportunities for team membersOther Essential DutiesStays abreast of industry trends, seeks out and brings new techniques and willing to apply them to projects as appropriatePartners with the Product Development & Innovation team to support their lead on Qualitative operationalization of new tech toolsOther duties as assignedQualificationsMinimum of a bachelor’s degree in Communications, Journalism, Market-Research, Anthropology, Behavioral Psychology or related fieldUnderstanding of qualitative market research methodsMinimum of 10 years' work experience in market researchMinimum 7 years of professional market research experience or demonstrated success as a Qualitative Consultant at CMBExcellent analytical skills and the ability to synthesize findings from disparate sourcesExcellent at establishing and managing relationships with clients, vendors and coworkersAbility to work in a fast-paced environment to meet deadlines with limited supervisionExcellent at establishing and managing relationships with clients, vendors and coworkersIs detail-oriented and can work on multiple projects at a timeSkilled in Microsoft Office software environmentSense of humor and self-awareUtilization GoalsThe typical utilization goal for this role is 40-60%Travel20% - 40% travelThe annual base salary range for this position is $114,400-$130,000 plus bonus, benefits, and an employee stock ownership plan (ESOP). The base salary is dependent on a variety of factors including (but not limited to) experience, expertise, skills, and employee's location.
1 day ago