Care Coordinator
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Full-time
Legal agreement: Employment
Compensation USD25/hour
Shared by 9 days ago
Requirements and responsibilities
Care CoordinatorJob EssentialsAppointment scheduling, notification, reminders, and troubleshootingReceive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients carePrepare, organize, submit and manage care documentation in electronic medical records systems and other internal toolsSupport our clinician team with a proactive mindset that includes prompt responses and high attention to detailSupport our patients health with empathy, clear communication, seamless transitions and simplifying steps where possibleDemonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and proceduresWork collaboratively with the team to deliver a delightful patient experienceSelf motivated and organized with excellent follow up and follow through on tasksOther duties as assignedMinimum QualificationsHigh school diploma or equivalentOne year experience in a health care based patient service role requiring use of multiple software systemsProficiency in computer software including electronic medical records, word processing, spreadsheets and calendaringExcellent problem-solving skills and ability to navigate ambiguityEffective verbal and written communication with the ability to thrive in a virtual environmentKnowledge of medical record management, medical terminology and healthcare billing practicesTime management and prioritization skills to manage multiple tasks successfullyPreferred QualificationsExperience with using the Athena platformExperience with medical billing submission, clarification and troubleshooting to optimize reimbursementExperience collaborating with engineering and product teamsExperience with specialist referral processes, including insurance authorization and documentation requirementsMulti-lingualAdditional Job InformationPart Time (20-30hr/wk) and Full Time (30-40hr/wk) positions availableLocation: VirtualHourly wage: $25/hrWho is General Medicine?General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. Our patients are tech-savvy and frequently use online messaging services for their needs, with a heavy emphasis on convenience. We provide value by providing personalized services that are uniquely tailored to their specific needs, preferences, and expectations. We are a growing company that is striving to make the healthcare experience simpler for our patients. We expect our team members to contribute to the company vision by providing actionable feedback, critically think about our care model and contribute towards continuous improvement.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)