About the roleJoin Hire Hangar and work with fast-growing global companies while building a long-term, remote career.We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.Key ResponsibilitiesProvide timely and professional customer support via email, chat, and ticketing systemsUse AI-assisted tools to draft, summarize, and optimize customer responsesResolve order, product, and account-related inquiries efficientlyEscalate complex issues and collaborate with internal teams as neededMaintain accurate support records and ticket documentationFollow support workflows, SLAs, and quality standardsContribute to improving AI prompts, macros, and support processesRequired QualificationsHands-on experience in customer support or customer service rolesExperience using AI tools to assist with customer communication or workflow efficiencyPrior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be consideredStrong written communication skills and attention to detailAbility to work fixed hours aligned to EST (8:00 AM – 4:00 PM)Preferred QualificationsExperience supporting e-commerce or digital-first businessesFamiliarity with ticketing systems and support KPIsExperience contributing to knowledge bases or help centersTools & TechnologySupport Platforms: Zendesk, Gorgias, Freshdesk, or similarAI Tools: ChatGPT, AI-powered macros, or similarCollaboration: Slack, Zoom, Google WorkspaceWe connect top talent with vetted employers, competitive pay, and real growth opportunities.Compensation PhilosophyAt Hire Hangar, we believe that rewarding our team competitively and fairly is essential to attracting, developing, and retaining outstanding talent from a wide variety of backgrounds.Competitive: We offer compensation that is strong within our industry and reflects the value our team brings.Fair and Consistent: Our pay practices are applied consistently, focusing on recognizing the impact and contributions of each individual.Simple: Our compensation structure is easy to understand and built to grow with the company.Transparent: Everyone at Hire Hangar knows how our pay system works and what factors influence their compensation.Final offers are made after the interview process is complete and are based on a candidate’s experience, skills, job knowledge, abilities, and internal alignment. We use a business impact framework to set pay, meaning that compensation is tied directly to the results and contributions each team member brings to Hire Hangar. Typically, the higher end of a pay range is reserved for individuals who have consistently demonstrated exceptional impact in their role.
