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Requirements and responsibilities
About the roleMeet knownwell, weight-inclusive healthcare for all. Join a dynamic company changing the way obesity care is delivered. knownwell offers weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it.Backed by $50M in funding—including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide.Location: Remote, with approximately ~25% travel for team meetings and clinic visits.As Vice President of Clinical Operations, you will be responsible for building world-class obesity medicine and primary care clinical teams across the country. You will work in tandem with the Chief Medical Officer and Chief Operating Officer to build the culture, set goals, and build the team and infrastructure necessary to achieve best-in-class clinical outcomes for patients.In conjunction with Practice Operations, you will drive clinical performance, including patient outcomes, contribution margin, and access/utilization across markets. You are patient-centered and have experience working across specialties and disciplines in a healthcare provider organization.This position offers an opportunity to define the future of obesity medicine across the country and make a significant impact on patients’ lives.ResponsibilitiesDesign and scale hybrid care delivery models across in-clinic and national virtual care, including interdisciplinary teams and share resource allocation across markets.Build a deep understanding and empathy for adult and adolescent metabolic health patients and adult primary care patients.Embody knownwell mission and values of compassion, integrity, and patient inclusivity in how care is delivered.Create the organizational structure, recruiting, onboarding, training, performance management, and incentive programs to ensure exceptional patient care.Quantify, measure, and track the clinical team’s impact.Recruit and build a world-class, multi-disciplinary clinical organization.Collaborate with the Talent team to implement a rigorous interview and hiring process that identifies and attracts high-performing clinicians across the country.Inspire and attract great clinicians to join the mission-driven team.Engage talent across disciplines (physicians, nurses, dietitians, social workers, pharmacists, and beyond).Maintain industry-leading retention and satisfaction amongst the clinical team, including creating an environment where clinicians feel empowered to provide exceptional patient care.Design and implement a clinical compensation model that drives best-in-class care as well as clinician satisfaction.Anticipate future patient growth across multiple geographies and ensure the existing clinical team and recruiting process meet this demand.Drive operational efficiency for clinicians and build supporting functions to maintain a high-performing team.Build the Learning & Development, Quality & Training, Clinical Informatics, and Licensure & Credentialing teams and infrastructure.Ensure clinicians stay current with licensure and appropriate re-certifications.Contribute to clinic/market P&L performance, including clinician productivity, labor cost management, and contribution margin; oversee key drivers such as visit unit economics (RPV, ADV), utilization, and access.Design and evolve productivity-based compensation models (e.g., RVU frameworks), including performance reporting, benchmarking, and alignment to quality and business outcomes.Engage cross-departmental partners to ensure alignment and drive outcomes.Build trusting and collaborative relationships with other functions at the company (including Product, Technology, Finance, HR, and Recruiting).Coordinate with the broader care team to ensure clinicians and patients have the support they need.QualificationsTraining and experience working as a clinician (preferred but not required in primary care or obesity medicine).10+ years of experience in clinical operations or care delivery.Experience operating in a startup or early-stage, high-growth healthcare environment, with the ability to build systems, structures, and teams from the ground up in a resource-constrained setting.A track record of outstanding leadership and experience managing a care delivery organization of more than 50 clinicians across multiple geographies.Experience empowering high-performing teams, especially during periods of rapid growth.Familiarity and experience with fee-for-service in-person and virtual care; value-based care experience is ideal but not required.Enthusiasm to learn from, lead, and inspire a diverse team of physicians, APPs, health coaches, and other staff.Excellent communication, listening, and interpersonal skills.Self-motivation and drive, with demonstrated ability to deliver on projects from concept to implementation with minimal coaching.Ability to measure outcomes and use data to drive decisions.Familiarity with athena would be ideal but is not required.Pay & PerksHybrid OpportunityMedical, dental, and vision insurance401K retirement plan with company matchUp to 20 days of PTO per year + company holidaysUp to 14 weeks of parental leave (12 for non-birthing parents)Annual work from home stipend for remote employeesEqual Employment Opportunityknownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits
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