ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS, and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services. Brown and Joseph is seeking a Consumer Collections Specialist as we continue to grow our team! This position will be responsible for contacting consumers regarding outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while upholding company standards and regulatory compliance.Job Responsibilities: Contact consumers via phone, email, and mail regarding past-due accountsNegotiate payment plans in accordance with company policiesDocument all communications and account updates accuratelyAdhere to federal and state collection laws, including FDCPAMeet performance goals and maintain high customer service standardsJob Requirements: Previous collections or customer service experience preferredStrong communication and negotiation skillsAbility to remain professional and empathetic during challenging conversationsBasic computer proficiency and ability to learn new systemsBilingual skills are a plus, but not mandatory/requiredCompensation and Benefits: $17 per hour PLUS commission and bonuses Benefit package with health, dental, vision, life, and disability coverage options401(k) retirement plan option with company matchingGenerous paid time off policy - start with 18 days per yearPaid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choiceWe look forward to you joining our team!!ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
