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about 2 months ago
Requirements and responsibilities
Role OverviewAs an Inbound Growth Specialist (iGS), you are the first human touchpoint for a high volume of inbound demo requests and free Klaviyo accounts. You provide fast, high-quality first interactions with Klaviyo’s smallest accounts to create a seamless experience from first touch through purchase.This team sits within the Marketing organization as part of the Growth motion and partners closely with Sales, Business Development, Product, and Customer Success. The primary goal of this role is to acquire as many high-quality new logos as possible while maintaining an exceptional customer experience.You WillField inbound demand (demos, trials, free accounts, and product inquiries) via phone, email, and other channels.Run consultative, decision-driven demos focused on one-call closes whenever possible for smaller opportunities.Do targeted business discovery to understand goals, urgency, and fit.Qualify in or out efficiently, so you know where to double-down and where to quickly move on.Own and work a high-velocity pipeline, using strong prioritization and time management to maximize new logo acquisition.This role is a proven stepping stone into Account Executive and other closing roles in sales, while also opening doors into other go-to-market paths such as customer success, marketing, enablement, or operations.How You’ll Make a DifferenceDrive new logo acquisition as a primary objective, maximizing the number of high-quality new customers while maintaining an exceptional customer experienceContribute to broader Growth team goals across free-to-paid conversion, logo count, ADS, and other core growth metricsNavigate a high volume of incoming product and sales related inquiries via phone and emailConsult with customers to advise and design solutions based on ecommerce best practices and optimal utilization of Klaviyo’s platform to drive customer valueConduct consultative qualification of prospects, and provide demonstrations of the platformIdentify and deliver best next steps and/or resources to persuade prospects to purchase and/or activate subscriptionsCollaborate cross-functionally and with marketing and sales management to improve our overall customer experience, including creating a structured feedback loop on product, web experience, onboarding experience, and other key customer touchpointsDemonstrate substantive knowledge of e-commerce, SMS and email marketingPerform other related duties as assignedWho You AreHave previous academic, work and/or internship experience with some transferable skills (sales, customer service, support, retail, hospitality, etc.)Have a BA/BS or equivalentExcited, motivated, and inspired by exceeding goals and continuously learningThoughtful, engaging, energetic, and a self-initiatorExperience or the ability to operate in a fast-paced, high-volume environmentDetail-oriented with strong time management and prioritization skillsExcellent written and verbal communication skillsExcellent interpersonal and customer service skills; you enjoy talking to customers and helping them make decisions6 months+ experience in business development is a plus, but not requiredProficient with Google Suite and Microsoft Office Suite or related software; CRM proficiency (Salesforce or similar) is a plusCompensation & TravelBase Pay Range For US Locations: $23.08—$34.62 USDThis role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.Get to Know KlaviyoWe’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.AI GuidanceAI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to their Guidelines for using AI in the Klaviyo interview Process.
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