What You'll Do: - Answer inbound customer calls and convert qualified calls into booked service appointments. - Schedule and dispatch technicians based on availability, location, skill set, and job priority. - Communicate appointment details, schedule changes, and customer information clearly. - Present maintenance agreements, repairs, and relevant service options to customers. - Follow up on unsold estimates and open quotes. - Maintain accurate customer records, job notes, scheduling information, and service details. - Assist with scheduling conflicts, callbacks, and customer concerns. - Coordinate closely with technicians and other team members. - Help maintain a full and efficiently organized service schedule. Requirements: - Previous home-services dispatch, customer service, or sales experience. - HVAC experience is strongly preferred; plumbing, electrical, appliance repair, roofing, or similar home-service experience may also be considered. - Clear and confident English communication over the phone. - Comfortable speaking with U.S. customers. - Strong phone presence and ability to professionally ask for the sale. - Ability to handle objections and explain service options clearly. - Organized and calm during high call volume. - Reliable high-speed internet connection. - Reliable computer capable of handling cloud-based business applications. - Strong general computer and data-entry skills. - Ability to work independently in a remote environment while collaborating with the team. Preferred Experience: - Experience with ServiceTitan. - Experience with Housecall Pro. - Experience with Podium. - Experience with other field-service, dispatch, CRM, or scheduling platforms.

Remote HVAC Dispatcher & Inside Sales Representative

Emma

Responsibilities

Skills wanted:

Language(s) required:

Engel Josué Escobar Avilez Verified

Engel Josué Escobar Avilez Verified

About The Sauce BPO:

mission:

thesaucebpo.com/

Admin access needed