We’re Sutherland and we’re seeking Customer Service/Emergency Services Representatives. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you. Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes: · Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.) · Will be handling calls related to power outages and other emergency situations. · Must be an active listener and can leverage probing question skills to provide resolutions. · Agents will also educate customers on suppliers and energy choice programs. What we offer:Hourly rate - $15 per hour with available performance incentives.Prefer overnights? Agents working overnight shifts earn an extra $1 overnight premium! Medical, dental and vision benefitsPaid training & PTOAdvancement opportunities – 80% of our frontline leaders have been promoted from withinAdditional pay incentives as well as monthly rewards & recognition programsEmployee DiscountsEAP & Health and Wellness programs including a personal trainer dedicated to SutherlandQualificationsExcellent verbal and written communication skills Full time availability Driven by solving problems and meeting goalsFamiliar with Microsoft OfficeExperienced in customer service with strong multi-tasking skillsHigh school diploma or equivalentAdditional InformationThis position must be performed from within the State of Virginia. Employees may not perform work while located outside this region. Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies and identity-verification procedures, including webcam verification as required.About us:As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

Customer Service Representatives - Emergency

Emma

Responsibilities

Skills wanted:

Language(s) required:

Eric Tinch

Kp Nair

Vishwatman Dwivedi

Sabarni Chatterjee

Seema Mathew

Sriram Panchapakesan

Sheikh Shakir

Eric Tinch

Kp Nair

Vishwatman Dwivedi

Sabarni Chatterjee

Seema Mathew

Sriram Panchapakesan

Sheikh Shakir

About Sutherland:

mission:

Job benefits for full-time members:

www.sutherlandglobal.com/

Admin access needed