Veterans Disability Case Manager
Vet Defender Visit Vet Defender
About Us
Vet Defender is committed to helping veterans obtain the VA disability benefits they have earned through their service to our country. We work closely with veterans to gather evidence, develop their claims, and navigate the often-complex VA disability process. Our mission is to provide outstanding client service while advocating for those who have sacrificed for our nation.
Position Overview
Vet Defender is seeking a highly motivated, organized, and compassionate Veterans Disability Case Manager to join our growing team. The Case Manager serves as the primary point of contact for veteran clients and plays a critical role in ensuring cases are properly developed, documented, and moved forward efficiently.
This position is ideal for someone who enjoys helping people, is detail-oriented, communicates exceptionally well, and can manage multiple responsibilities in a fast-paced environment.
Training will be provided for the right candidate. Prior experience with VA disability claims is preferred but not required. We are willing to train individuals who demonstrate strong communication skills, professionalism, reliability, and a desire to learn.
Responsibilities
Client Communication
Serve as the primary contact for assigned veteran clients.
Conduct intake interviews and gather case information.
Communicate with clients through phone, email, text, and virtual meetings.
Provide regular updates regarding claim status and next steps.
Build trust and maintain positive client relationships through professional and compassionate communication.
Case Development
Collect, organize, and maintain medical records, military records, VA decisions, and supporting documentation.
Identify missing evidence and assist clients in obtaining required records.
Prepare case files for review by attorneys and advocates.
Assist with claim-related forms and documentation.
Ensure all information is accurately documented and filed.
Case Management
Monitor deadlines and required actions.
Maintain detailed electronic case notes and records.
Track progress on active cases.
Follow up on outstanding requests and documentation.
Escalate complex issues to attorneys or senior team members when necessary.
Administrative Duties
Utilize Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.
Maintain confidentiality and protect sensitive client information.
Follow company procedures and established workflows.
Contribute to a positive and collaborative team environment.
Required Qualifications
Excellent English Communication Skills
This position requires frequent communication with U.S. veterans.
Candidates must demonstrate:
Excellent spoken English.
Excellent written English.
Strong grammar, spelling, and professional writing skills.
Ability to communicate clearly and professionally with clients.
Other Qualifications
Strong organizational skills and attention to detail.
Ability to multitask and manage multiple cases simultaneously.
Strong customer service skills.
Ability to work independently and remain accountable.
Reliable internet connection and computer.
Proficiency with Microsoft Office and Microsoft 365 applications.
Ability to maintain strict confidentiality.
Preferred Qualifications
Experience in case management, legal support, healthcare administration, or customer service.
Experience working with veterans or military families.
Familiarity with medical records and documentation.
Knowledge of the VA disability claims process is a plus but not required.
Compensation
Starting salary: $1,000 USD per month
Performance review after six months.
Compensation increase available after six months based on demonstrated competency, performance, reliability, communication skills, and overall contribution to the team.
Opportunities for long-term growth within the company.
What We Are Looking For
The ideal candidate is:
Compassionate and service-oriented.
Highly organized and detail-focused.
Dependable and self-motivated.
Professional in all client interactions.
Eager to learn and grow with the company.
Passionate about helping veterans receive the benefits they deserve
At Vet Defender, every case represents a veteran who served our country. We are looking for team members who share our commitment to excellence, compassion, and exceptional client service.
