Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.About the roleHi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for a Senior Account Manager to join our AMER team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own.What we valueCommercial ownership — you treat your book of business like it's yours, because it isForecasting discipline and data-driven decision-making, not gut feelMulti-threaded relationships — you build trust across the org, not just with one championExpansion through value, not feature gates or mechanical leversClose partnership with Customer Success — you see CS as a collaborator, not a handoffWhat you'll doOwn the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigationDrive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearlyForecast renewal and expansion pipeline accurately with a clear, repeatable methodologyBuild multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisorPartner closely with Customer Success on account health and with Sales on expansion dealsEngage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forwardWhat we're looking for5+ years in a Sr Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number Experience managing $5m ARR, predominantly in the MM spaceProven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulationA forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you ownComfortable pulling usage data, tracking health scores, and building your own dashboardsStrong communicator — clear and persuasive with both technical and non-technical stakeholdersBased in AMERCompensation & BenefitsWe believe in transparency. Starting salary for this role is $151,700k - $212,00k OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.We also offer 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.See full benefits here →Our ProcessNo gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.30-minute video call with a Recruiter45-minute video call with the Hiring ManagerTake-Home Assignment1-hour Assignment Review Call with the teamAll final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.Check out our careers page for more information about why you should come work with us!
8 days ago