Job DescriptionWe are looking for an experienced Airbnb/Short-Let Management Specialist to join our team remotely. The ideal candidate will have at least three years of relevant experience managing short-let properties, including familiarity with platforms like Airbnb, Booking.com, and Vrbo. This role requires strong organizational skills, excellent communication, and a customer-first mindset to manage listings, bookings, guest interactions, and property performance effectively.Key ResponsibilitiesProperty Listing Management: Create, update, and optimize property listings on Airbnb, Booking.com, Vrbo, and other relevant platforms to maximize occupancy and revenue.Guest Communication and Support: Manage guest inquiries, reservations, and communication pre-arrival, during the stay, and post-departure to ensure a seamless guest experience.Pricing and Revenue Management: Monitor pricing trends and adjust rates dynamically to optimize occupancy rates and maximize revenue.Housekeeping and Maintenance Coordination: Schedule and oversee cleaning, maintenance, and property upkeep, coordinating with local service providers to ensure high standards.Reviews and Feedback Management: Monitor guest reviews, respond professionally, and implement feedback to maintain high ratings and resolve any issues.Performance Analysis and Reporting: Track and report on property performance metrics, such as occupancy rates, revenue, and guest satisfaction, to identify areas for improvement.Platform Expertise: Utilize the latest tools and features on Airbnb, Booking.com, and other platforms to optimize listings and enhance the guest experience.Key QualificationsMinimum of 3 years of experience in short-let or Airbnb property management.Proficiency with property management platforms and tools, including Airbnb, Booking.com, Vrbo, and property management software (e.g., Guesty, Hostfully).Strong customer service skills, with a proactive approach to problem-solving and guest relations.Excellent written and verbal communication skills.Ability to work independently, with a high level of organization and attention to detail.Familiarity with revenue management practices, dynamic pricing, and occupancy optimization.Preferred SkillsExperience coordinating with vendors and managing remote teams.Knowledge of property marketing and digital listing optimization.Analytical skills to track performance metrics and adjust strategies as needed.This role is an opportunity to manage a diverse portfolio of short-let properties and contribute to a growing team. If you have a passion for delivering top-tier guest experiences and optimizing property performance, we encourage you to apply.
