Call Center Representative at Customer Contact Services | Torre
Call Center Representative
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Customer Contact Services

Call Center Representative

Customer Contact Services
Emma
Emma
You'll enhance lives one connection at a time, delivering exceptional service from home.
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Full-time

Legal agreement: Employment

Compensation USD13/hour
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Remote (for United States residents)
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Emma of Torre.ai
 3 months ago

Requirements and responsibilities

Job DescriptionAt Customer Contact Services (CCS), we are a fast-growing, fun, and dynamic contact center that takes pride in delivering top-quality telephone answering services. Our team is passionate about customer service, and we strive to create an energetic and supportive work environment where our employees can thrive. If you’re looking to join a company that values teamwork, growth, and a positive atmosphere, we want to hear from you!The Customer Service Representative (CSR) is responsible for handling inbound calls for multiple clients in a courteous, professional and timely manner. Primary responsibilities include accurately following client-specific scripts, gathering and documenting caller information, setting appointments and ensuring messages are relayed correctly.Employees are required to access the CCS work environment using their personal computers during the initial 90 to 180 days of their employment.Job Responsibilities:Deliver exceptional customer service to all callersAnswer incoming calls in a timely mannerIdentify caller’s needs for call resolutionAdhere to company scripts and procedures to ensure consistencyProvide customers with product and service informationAccurately process online reservationsAccurately document call information and interactionsMaintain knowledge base of evolving products and servicesIdentify and escalate issues to supervisorsMaintain Quality Assurance standardsOngoing training for all CCS client programs and accountsOther duties as assignedRequirements:G.E.D. or higher education levelOne year of call center or customer service experienceUnderstanding of basic computer hardware, software, and general systemsComputer navigation & typing skills to manage multiple programs, platforms, and systemsAbility to identify, understand, and protect confidential informationKnowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfactionExcellent written communication and documentation skillsStrong verbal communication skills, including a thorough understanding of the content and structure of the English language, including word meanings, spelling, and grammatical rulesStrong problem-solving skills and attention to detailAvailability Requirements:20-40 hours per weekAvailable Saturday or SundayAvailable shifts:4:30 PM - 12:30 AM CST8:00 AM - 6:00 PM CST10:00 AM - 9:00 PM CST7:00 AM - 12:00 PM CST12:00 PM - 6:00 PM CSTEquipment Requirements:Keyboard - F1 - F12 keys, Page Up/Page DownTwo monitorsWebcamAbility to connect to internet via an ethernet cord (WIFI not permitted)Wired USB HeadsetWindows 118 gigs of RAM or more (Installed Physical Memory)Intel i3 or AMD Ryzen 3 CPU or betterBenefits:Work from homeMonthly Performance Bonus OpportunitiesMedical insurance (full-time employees)Dental, and Vision insurance (full-time employees)401kPaid time offLife insuranceHoliday incentive payEmployee events and activitiesAdvancement opportunitiesTraining:A two-week remote training begins Monday, April 6th and follows the schedule of Monday - Friday, 8:00 am – 4:30 pm CST.
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