Customer Relations Coordinator at Level60 Consulting | Torre
Customer Relations Coordinator
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Level60 Consulting

Customer Relations Coordinator

Level60 Consulting
Posted by
Juan Carlos Guisao
Ricardo Anders
R
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(251) info
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You'll elevate customer satisfaction and drive proactive solutions for a leading brand.
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Full-time

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Posted 1 day ago

Requirements and responsibilities

Job Summary We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for Buffalo Wild Wings customer issues working closely with an in-office team while operating remotely. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently in a remote environment are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience. Duties and Responsibilities • Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails but may also include live chat and social. • Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes. • Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems. • Provide accurate responses by actively participating in departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives. • Ability to multitask using multiple databases to accurately research and respond to inquiries. • Ensure data/report integrity by continuously understanding use of tools and the business needs for information. • Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution. Requirements * Bachelor's degree * Previous Customer Service Experience • Superior communication (listening, verbal, & written). • Ability to listen, talk, and type simultaneously. • Demonstrate ability to troubleshoot and problem solve. • Ability to work under pressure and maintain a positive attitude. * Ability to deal with highly sensitive and confidential information and to think objectively, based on the larger picture.
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