Job Title: Remote Customer Service & Sales Specialist (Night Shift / U.S. Hours)
Location: 100% Remote (Philippine based)
Schedule: Full-time | 40 hours/week | U.S. Eastern Time (EST) business hours (Graveyard shift, PH time)
Compensation: $6.00 USD / hour (approx. ₱50,000 – ₱55,000 PHP / month)
About Us
We are a fast-growing, premium residential home cleaning service delivering five-star experiences across the United States. Outstanding customer communication is the heart of our business. We are looking for an articulate, dependable, and sales-minded to join our remote team and act as the first point of contact for our U.S. homeowners.
The Role
You will serve as our primary front-line brand ambassador. Your day-to-day focus will be turning incoming homeowner inquiries into confirmed bookings, providing top-tier support for active recurring clients, and coordinating directly with field teams to keep operations running smoothly.
Key Responsibilities
Omnichannel Inbound & Outbound: Handle phone calls, SMS texts, live website chats, and emails with speed, warmth, and confidence.
Lead Conversion & Sales: Provide accurate price estimates, walk homeowners through service details, overcome objections, and follow up actively to close one-time and recurring bookings.
Scheduling & Dispatch: Manage appointment calendars and recurring cleaning schedules inside our CRM and dispatch software.
Client Retention & Support: Resolve schedule changes, customer concerns, and special requests promptly to protect our 5-star reputation.
Field Coordination: Communicate customer access instructions, specific cleaning checklists, and schedule adjustments clearly to on-the-ground teams.
Qualifications
Exceptional English Proficiency: Near-native verbal and written communication with a neutral, easy-to-understand accent and great phone presence.
Direct Experience: Minimum 1–2 years in customer service, inside sales, dispatch, or virtual assistance (experience in home services, cleaning businesses, Airbnb/short-term rentals, or property management is a major plus).
Closing Instincts: Comfortable discussing rates, articulating service value, and asking for the sale rather than just taking messages.
Graveyard Shift Adaptability: Comfortable and consistent working full-time during U.S. Eastern Time business hours.
Tech Proficiency: Fast learner with CRM platforms, VoIP phone systems, Google Workspace, and scheduling tools.
Technical & Workspace Requirements
Primary Internet: High-speed, stable connection (minimum 25–30 Mbps download/upload).
Hardware: Core i5 / Ryzen 5 (or equivalent) laptop/desktop with at least 8 GB RAM.
Audio Gear: Dedicated USB headset with active noise cancellation (e.g., Jabra, Plantronics, or noise-canceling software like Krisp).
Backup Systems: Reliable power backup (UPS/power station) and secondary internet connection (pocket Wi-Fi/mobile data hotspot) to handle local outages.
Environment: Quiet, dedicated home office space free from background noise.
What We Offer
Competitive Pay: $6.00 USD/hour, paid reliably on time.
Long-Term Stability: Full-time, permanent contractor role with an established, organized U.S. company.
100% Work-From-Home: Skip the commute and work entirely from your home setup.
Room to Advance: Performance-driven environment with opportunities to take on team lead and dispatch management roles as we grow.
