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CapsLock builds exceptional marketing solutions for large partners in the home improvement industry. We don’t just advertise our clients’ products or services - we build long-term marketing solutions within the context of permanent partnerships.Our people are the backbone of everything we do and are our most valuable asset. Our business model demands top talent across the board, and we aim to create conditions that attract and retain the best individuals globally.We are looking for an A-Player who is client-focused, detail-oriented, self-motivated, digitally savvy, and results-driven. The Partner Success Manager is responsible for maintaining and cultivating existing CapsLock clients and working with the director of sales and team leads to grow the company.As a Partner Success Manager, you will play an important role, assisting with all facets of client services and interacting with all departments, including IT, media, creative, and analytics. This role provides a great opportunity for growth if you excel in working in a fast-paced environment.This role will be responsible for key business priorities that help amplify the growth of our business, share best practices, and implement operational improvements. Reporting to the Sales Director and team leads, this position requires superior account management skills, big-picture thinking, and the ability to successfully lead cross-functional teams that collectively contribute to multifaceted digital campaigns.At CapsLock, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. We put a large emphasis on culture and personal characteristics.Main responsibilities:Effectively manage and grow positive client relationshipsProvide weekly client status updates, capture action items, disseminate info across teams, and effectively manage expectations both internally and externallyMonitor timelines and progress on all client projectsEnsure clients are clear on all process-related questions and pivot where necessaryDevelop workflow and process between internal teams & troubleshoot when issues occurDevelop project timelines and monitor progressFacilitate the transition of new clients as they migrate to CL’s lead gen campaignsDevelop and maintain collaborative relationships with teams throughout the organization, including Analytics, Creative, IT, and Media BuyingMaintain an in-depth knowledge of client businesses, current KPIs, and historical activityWork with the data team to forecast and track key assigned account metrics (e.g. weekly/monthly sales results and forecasts)Stay abreast of industry trends and business opportunitiesProactively learn and understand industry best practices and future work conceptsRequirements3+ years of relevant work experience, preferably in a lead generation agency.Strong data-driven decision-making skillsProficient in analyzing data reports and communicating findings to clientsExperience working with cross-functional teamsProficiency in software tools such as Microsoft Office, GoogleProven ability to communicate with C - Level Executives and possesses strong presentation skillsExperience in building and refining internal sales processesExcellent negotiation skillsStrong organizational and time management skills: process-orientedAbility to manage budgets and project plans efficientlyComfortable with frequent meetings and adept at managing schedulesSelf-motivated and capable of working independently and remotely in a fast-paced, rapidly changing environmentExcellent oral and written communication skillsAbility to multitask, establish priorities and organize efficientlyDemonstrated ability to effectively manage multiple client needs against tight deadlinesFluent in EnglishAbility to work in a fast-paced, rapidly changing environmentCapable of building and sustaining trust among clients and colleaguesCan see the bigger picture when working on granular tasks/projects to ensure everything stays on trackPersonal Characteristics:Smart, articulate, and polished, with excellent problem-solving skillsAttention to detail and a high level of accuracy are an absolute mustEthical with a flexible work attitudeHumble and craving to learnMust be a self-starter, highly organizedQuick learner and a team playerCan command a room when speaking; exudes confidenceA can-do attitude and a desire to progress in their careerSelf-motivated and goal-orientedCuriosity, Honesty & IntegrityA self-starter who thrives on responsibility and impressing clients with resultsMotivated to deliver exceptional performanceStrong desire to work in a multicultural environmentNice to Have:Previous success working in a completely remote roleExperience working at an agency or brand, managing digital marketing campaignsExperience with Slack, ClickUp or/and TableauKnowledge of media buyingBachelor's degree in sales, marketing, business administration, or a related fieldWhy do we deserve your attention?Not only do we offer fair and competitive pay, but we also provide perks and benefits that support your well-being and growth. Here are some of them:Remote WorkWe are a truly remote-first company. You choose where you feel the most productive and comfortable to make an impact.Paid Time OffWork-life balance matters to us, and we support it with paid time off for rest, personal time, or simply doing what makes you happy.Ongoing LearningWe believe in curiosity and growth. That’s why we support continuous learning with workshops, online courses, conferences, and certifications.Home OfficeWe help you set up your perfect workspace by covering equipment and furniture expenses, so you can do your best work from home.Physical Well-BeingFrom gym memberships and yoga classes to home workout equipment or even a bicycle, we give you the flexibility to stay active your way.Unlimited Sick DaysYour health matters. Take the time you need to rest and recover - we’ll be here when you’re ready to return.Medical CoverageWe support you and your family with reimbursement for medical insurance and health-related expenses, including dental care and psychological support.Co-Working SpaceIf you sometimes crave a change of scenery or more social interaction, we’ll cover the full cost of a co-working space.Fun StuffFrom gaming nights and fitness challenges to annual retreats at world-class resorts, we make sure there’s never a shortage of fun and connection.
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