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Responsibilities
What we're looking forWith more than 2,000 customers, our KAM team manages our largest and most strategic accounts. We are looking for an experienced Key Account Manager to join the team. You will be responsible for managing a portfolio of enterprise clients, ensuring renewals, and driving upsell and cross-sell opportunities. You will report to the Key Account Manager Team Lead.ResponsibilitiesOwn and develop a portfolio of key clients, building long-term strategies for growth, adoption, satisfaction, and retention — in close partnership with a Customer Success ManagerDevelop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendationsManage the full commercial relationship: discovery, platform demonstration, proposal development, financial and legal negotiation, and closingGrow revenue from existing Enterprise customers through upselling and cross-sellingMap accounts across your portfolio and develop new business opportunities within subsidiaries globallyBuild and maintain strong relationships with key decision-makers, including identifying new executive-level championsWork closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimatesYour profile3+ years of experience in a similar role, with at least 2 years in the SaaS industryProven ability to manage and grow key accountsStrong client relationship management skillsExcellent written and verbal communication skillsExperience with CRM tools, ideally SalesforceCommercial focus with the ability to work independently and manage a complex portfolioFluent in English and FrenchToolsSalesforce, NotionRecruitment processHR screening with our Talent Acquisition ExpertFirst interview with our Key Account Management Team LeadSecond interview with Didomi's CROPractical task or case studyOffer
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