Concierge Healthcare Customer Service Representative at Sutherland | Torre
Concierge Healthcare Customer Service Representative
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Sutherland

Concierge Healthcare Customer Service Representative

Sutherland
Emma
Emma
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Full-time

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Remote (for United States residents)
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Emma of Torre.ai
 about 1 month ago

Responsibilities

Company DescriptionWe are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.Candidates should have familiarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience. Job DescriptionRespond to customer inquiries via phone and internal systems in a professional and timely mannerDocument all customer interactions accurately within tracking systemsResearch and resolve inquiries related to accounts, services, eligibility, claims, billing, and general supportStrive to achieve first-contact resolution whenever possibleEscalate complex or sensitive issues appropriately and ensure follow-up and closureAssist customers with account updates and service requestsSupport onboarding and orientation activities for new customersConduct outbound outreach initiatives and follow-up activities as assignedUtilize multiple systems and computer-based resources efficientlyMaintain professionalism and composure when handling escalated interactionsMeet productivity, quality, compliance, and attendance expectations$18/hrQualificationsHigh School Diploma or equivalent requiredMinimum 3 years of experience in a high-volume call center or customer service environmentExperience supporting customers within healthcare, insurance, medical office, or related industries preferredFamiliarity with New York City and the five boroughs requiredStrong verbal and written communication skillsExcellent problem-solving and customer service abilitiesAbility to multitask and navigate multiple systems simultaneouslyAbility to work independently in a remote environmentAdditional InformationDepartment Hours of Operation:8 a.m. to 6 p.m. CST Monday through Friday9 a.m. to 5 p.m. CST Saturday
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