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Posted 7 months ago
Requirements and responsibilities
OverviewAt Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 2,000 customers using our proven solutions.Bluesight is seeking a passionate Technical Project Manager to ensure our clients have the best possible experience. They are the public face of Bluesight to the customers and are responsible for forming relationships with clinicians and end-users of Bluesight’s products. This position is a key member of the customer-facing Support team and is responsible for de-escalating and resolving customer issues and coordinating projects that improve the customer experience.The ideal candidate pays close attention to detail, loves to interact people, and can operate in an environment that is often ambiguous and requires creativity to resolve issues.Representative Duties and Responsibilities:Act as a main point of contact for customers to resolve issues that have escalated beyond basic support tickets and could require longer-term efforts and the coordination of technical resources both internally and externallyServe as the project manager for internal projects that will support our future business goals and involve multiple stakeholdersSet clear and realistic expectations with clients and ensure follow-throughProvide updates to management and the executive team on key project milestones and resultsProduce technical procedures and documentation for new and existing applicationsAssist with defining enhancements to our products and provide customer feedback to the Product teamRequired Skills and Qualifications:Bachelor’s degree or equivalent work experience4+ years of professional work experience, providing direct customer support2-4 years of project management and/or client-facing experience, preferredExperience in the healthcare industry, preferredAbility to adapt to change, think quickly, and work independentlyTeam-player attitude and a willingness to get things doneHigh attention to detailAbility to build trusting, communicative and results-oriented relationships with customersExcellent verbal and written communication skills and interpersonal skillsAdvanced experience using Excel functions on large data sets, including pivot tablesPrevious experience with EMRs e.g. EPIC/Cerner/Omnicell/Pyxis software a plusWillingness to travel up to 10%Salary Range$80,000 - $90,000 a yearThe standard base pay range for this role is $80,000 - $90,000 when annualized. In addition to base salary, this position is also eligible for an amazing benefits package. Actual amount of salary will vary depending on qualifications, experience, performance, and location.Closing DescriptionThis position is a remote position and open to applicants in the continental United States.Why Bluesight?Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!Competitive salaryTime off when you need it – unlimited vacation days!Generous insurance coverage401k program with a company matchFun, collaborative culture!EOE AA M/F/VET/DisabilityAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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