Product Support Analyst (Evening Shift) at CMiC

Founded in 1974, CMiC is a leading provider of comprehensive enterprise and field operations solutions for construction and capital projects companies. We have experienced significant growth as a company by constantly upgrading and enhancing our advanced platform to reflect the changing needs of the industry. We are seeking enthusiastic and talented individuals to join our team as Product Analysts. In this role, you will be the first point of contact for our customers, assisting them with inquiries and issues related to our software. You will analyze customer issues, replicate problems, and communicate with internal teams to guide issues to resolution. Additionally, you will develop strong relationships with clients and provide feedback on documentation. This is a full-time position with the option for remote work. Responsibilities: - Answer client queries and provide basic direction and training on common issues - Triage product queues and prioritize issues according to their severity - Conduct web meetings with customers to gather information or provide assistance - Test and duplicate issues to document and demonstrate the problem to other teams - Participate in project and team meetings, collaborating with team members - Contribute to the Knowledge Base to assist with issue resolution - Provide feedback to Product Managers to improve the product - Provide feedback to supervisors and managers regarding unclear processes - Handle challenging issues rather than simple support requests - Engage in a collaborative environment with helpful co-workers and accessible leaders - Work for a company that listens to its staff and strives to be a Great Place To Work

Product Support Analyst (Evening Shift)

Responsibilities

Skills wanted:

Language(s) required:

About CMiC:

mission:

cmicglobal.com/

Admin access needed