Support Engineer at Sourcegraph | Torre
Support Engineer
Report
Sourcegraph

Support Engineer

Sourcegraph
star_border star_border star_border star_border star_border
star star star star star
(1) info
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time
Compensation USD106k/year
location_on
Remote (anywhere)
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted over 2 years ago

Requirements and responsibilities

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code graph powers Cody, the most powerful and accurate code AI for writing, fixing, and maintaining code, as well as our Code Search product, helping devs explore their entire codebase and make large-scale migrations and security fixes. We’re building software that builds software, and in doing so we’re making devs more productive and growing the population of coders by giving anybody access to the deep knowledge base of a senior engineer through Cody and all of the context it brings. We’re preparing for a world with a lot more code than exists today, and that benefits us all. It’s an exciting time to join Sourcegraph. AI has taken over the world, and we’ve spent the last 10 years building infrastructure that’s integral to making AI generated code more powerful and accurate. Our customers include 4/5 FAANG companies, 4 of the top 10 banks, government organizations, Uber, Plaid, and many other companies building the software that pushes the world forward. We’ve raised $225M at a $2.625B valuation from Andreessen Horowitz , Sequoia , Redpoint , Craft and others. As part of the Technical Success organization, Support Engineering (SE) is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! SE exists to not only resolve technical issues but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them throughout their customer journey. Responsibilities: - Learn about our product, our value propositions, our customers, our team, and our practices. - Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs. - Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team). - Work with customers to troubleshoot and solve reported issues - Contribute to improving our product and handbook documentation - Observe trends causing issues for our customers and suggest remedies - Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.