Partner Support Coordinator
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Full-time
Compensation USD26.4/hour
Posted about 3 years ago
Responsibilities
GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.
The Partner Support Coordinator is focused on optimizing the experience with 1,000+ partners using the GOVX ID app. The goal is to ensure the best experience for GOVX customers by showcasing the partner’s best value on their full assortment. This will make GOVX the #1 destination on the web to find military and first responder discounts.
Responsibilities:
- Primary owner of targets around the performance of our GOVX ID product: Members joining GOVX through the platform. Orders converting through marketplace partners.
- Increase adoption of the GOVX ID Shopify App: Work to increase the number of reviews partners are adding within the Shopify app store, to increase discoverability of the app and self-set up partners per month.
- Partner with B2B marketing to ensure all necessary documentation is available in the GOVX Help Center.
- Own performance of partners who leverage the GOVX ID Shopify App.
- Working with partners to increase their discounts to the deserving GOVX audience.
- To increase both members through partner websites and orders through the GOVX marketplace.
- Ensuring prime placement of GOVX ID discount on partner website and in the cart.
- Recruiting partners that leverage GOVX ID on their own website to opt into the GOVX Marketplace.
- Work with Category Managers to understand the priorities within specific categories and develop strategies to help optimize categories within GOVX ID partners.
- Recruit paid marketing services to provide partners exposure in GOVX emails, homepage and landing pages.
- Recruit deeper discounts during major promotions.
- Integrate marketplace partners into the catalog by requesting marketing placements on category pages through our Digital Merchandising team.
- Track and report on performance of the Shopify App and Shopify Partners.
- Maximize performance of direct, non-Shopify affiliates and report back to the business on performance.
- Gather any required monthly performance reporting to bill direct affiliates.
- Partner with Category Managers on any trends or optimization efforts that will drive increased performance from direct affiliate partners.
- Leverage Affiliate Platforms to find new opportunities for Account Executives based on what brands are already playing in affiliate fees through know affiliate Platforms.
- Understand the GOVX ID product inside and out to support partner questions and advise partners on optimization.
- Stay on top of product releases and new opportunities within the GOVX ID product and work to share those updates with partners where applicable.
- Be the first point of contact for partners that implement GOVX ID through the Shopify app.
- Welcome partners to our platform and ensure they set up verification on their D2C website in the most optimal way to drive membership.
- Own the B2B service queue for GOVX ID, ensuring partners successfully install the app, add GOVX ID in their cart and if applicable, opt into the GOVX Marketplace.
- Share partner feedback with product team to document how app can be developed to automate optimization best practices.
- Communicate with partners via phone, video call and email to provide tips for optimization and follow through to ensure recommendations are implemented.
- Track communication with partners in CRM to follow up when necessary.
- Ensure that we are offering optimization advice as consultants in every conversation.