You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
5 days ago
Requirements and responsibilities
Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it.Our mission is simple but powerful: Improving lives, one session at a time.The Care Coordination Team’s objective is to facilitate a frictionless experience for both clients and clinicians working with Headlight. Clinicians work with Headlight because we take care of the important administrative parts of their job for them. Clients come to Headlight because we ensure they are matched with world-class mental health providers, and we make it easy to get the help they need without jumping through hoops or feeling frustrated. And our Care Coordination team is the engine that makes this all happen.As a Client Care Coordinator, you serve as a vital link between our clients and clinical team, ensuring that each care plan is executed seamlessly. You’ll do this by aligning clinician availability with client needs by managing calendars, rescheduling appointments, and optimizing clinician schedules for maximum efficiency. You will also act as the first point of contact for client inquiries through phone, text, and email—delivering timely, compassionate, and professional support. You will support our clinicians by keeping them informed of relevant updates, schedule changes, and client preferences to help them deliver the best care possible. This role is essential in fostering a smooth, supportive care experience for both clients and clinicians by ensuring communication is clear, plans are followed, and needs are proactively met.Our PillarsMake things easier.Forge genuine connections.Elevate the standard.Roles and ResponsibilitiesClient Care Coordination: Facilitate the execution of a Clinician developed care plan for clients in need of outpatient mental health services; answer calls, reply to text messages & emails, and assist clients in their scheduling needs.Clinical Support: Provide administrative support to clinicians and their clients by backing up the Clinical Support Team. This includes assisting with documentation, scheduling logistics, and any other operational needs that contribute to seamless care delivery.Team Collaboration: Work collaboratively with the Clinical, Billing, and Intake Teams to ensure continuity of care and streamlined communication. Help facilitate efficient teamwork by acting as a liaison across departments.Resource Coordination: Assist clients in navigating the healthcare system by coordinating services both within Headlight and externally. Tasks may include rescheduling appointments, coordinating with pharmacies, resolving insurance or billing issues, and connecting clients with necessary medical or mental health resources.Monitoring and Follow-Up: Regularly track client progress and ensure care is delivered according to established plans. Complete follow-ups after appointments, confirm future visits are scheduled, and carry out all assigned tasks related to client care coordination.Client Satisfaction: Serve as a reliable, empathetic point of contact for clients, ensuring their needs are met and their experience with Headlight is supportive, professional, and responsive.Data Entry, Tasking, and Record Keeping: Maintain accurate and up-to-date client records by entering information into the system in a timely and detailed manner. Track tasks, document client interactions, and ensure all care coordination is properly logged.Compliance with Policies: Uphold all organizational policies and procedures. Ensure client care meets high professional standards and complies with legal, ethical, and HIPAA requirements.QualificationsPrevious experience in a medical/mental health office, specifically with scheduling and referral coordinationWorking knowledge of Electronic Medical Records SystemsExperience with Excel, Word, and other computer programsAbility to work with a team with little direct supervisionExcellent communication skills through phone, email, text and chatCustomer service experience (2 years preferred)Ability to be flexible in a fast paced, evolving work environmentAttendance as required for position.Problem solving skillsPossess a strong collaborative attitude that applies solution-based thinkingComputer skillsCommunication skills, verbal and writtenProfessional attitudeCustomer service skillsPrompt attention to detailBenefitsW2 role with competitive hourly rateMedical, Dental and Vision on the first of the month after employment (based on FT hours)Paid Vacation, Sick, and Holiday timeEmployee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.401(k) plan with company contributionRemote work scheduleOpportunity to work in a cutting-edge healthcare technology environmentProfessional development opportunities and trainingCollaborative and supportive work cultureImpactful role contributing to the enhancement of patient care and healthcare processes$20 - $22 an hourThe above pay is the base rate and our Care Coordinators can earn incentive pay on top of the base rate as follows-85% ready state and 15 activities per hour = an additional $2.50 more per hour85% ready state and 20 activities per hour = an additional $3.75 more per hour85% ready state and 25 activities per hour = an additional $5 more per hourIf you need any accommodations for your interview please email HR@headlight.health prior to scheduling.