At Ledgebrook, we believe a career in claims can be so much more. You bring the passion, discipline, and entrepreneurial spirit; we’ll provide the environment to unleash your best work. Together, we’ll celebrate and reward success. If you’re ready to shape the future of claims and join a high-performing team that truly values ownership and innovation - read on and apply now.About the RoleLedgebrook is seeking an experienced Claim Manager to oversee its portfolio of General Liability and Unsupported Excess Liability claims. You’ll play a key role in ensuring that our Third-Party Administrators (TPAs) deliver timely, thorough, and cost-effective claim resolutions, while maintaining Ledgebrook’s commitment to excellence and integrity.As part of our Claim team, you’ll collaborate with leadership, underwriting, actuarial, and technology teams to refine our state-of-the-art claim management platform and reporting capabilities. This role offers an opportunity to help define best practices across multiple casualty market segments - including construction, hospitality, manufacturing, real estate, retail, and habitational risks. We’re looking for someone with a strong technical foundation in E&S casualty claims, a data-driven approach, and the ability to manage relationships with both internal and external partners to achieve outstanding claim outcomes.About youHere at Ledgebrook, we’re passionate about building a team that thrives on learning, collaboration, and the excitement of building something from the ground up.You bring:A passion for delivering world-class service to both internal and external customersIntellectual curiosity and a desire for innovation, rather than following the status quoA hunger for continuous learning and personal growthAgile prioritization skills and a sense of urgency - you balance getting it right with getting it doneA strong drive to win together as a high-performing teamA moral compass to “do the right thing, period.” We have zero tolerance for toxic behaviorsAn eagerness to connect and collaborate across remote teamsTransparent, honest communicationA proactive, solution-oriented mindset - you focus on solving, not blamingExperience working successfully in a fully remote, fast-paced environmentRequirementsAs a future Ledgebrook Claim Manager, you’ll bring deep technical expertise, sound judgment, and an entrepreneurial mindset to help us redefine what claims excellence looks like in the E&S market.We’re looking for someone with:10+ years handling Commercial General Liability (CGL) Bodily Injury, Property Damage, and Personal & Advertising Injury claims5+ years managing litigated CGL claims, developing and executing defense strategies3+ years handling non-admitted market Excess & Surplus Lines claims2+ years overseeing claims handled by Third-Party Administrators (TPAs)2+ years supervising claim professionals - coaching, mentoring, and driving performanceProven ability to analyze coverage and prepare reservation of rights or coverage decision lettersStrong litigation management skills - selecting, directing, and evaluating defense counselExperience participating in quality assurance claim file reviews and process improvementsAnalytical mindset: You dissect complex claims, evaluate exposure, and create actionable strategiesCoverage expertise: You interpret and apply policy language with precision and clarityCollaborative communicator: You build alignment across underwriting, legal, product, and operations teamsTechnology & innovation: You’re proficient with modern claims systems, data, and analytics tools - and eager to implement workflow improvements that drive speed, accuracy, and customer satisfactionCustomer focus: You combine empathy and responsiveness with professionalismEntrepreneurial drive: You take ownership, challenge the status quo, and help build scalable, forward-thinking solutionsDecisive leadership: You make informed, timely decisions with confidence and accountabilityExposure to Allied Healthcare and/or Professional Liability claims (a plus)Important - note is only for candidates applying from the U.S.:Please note: This position is open only to candidates who are authorized to work in the United States without the need for current or future employer-sponsored work authorization. We are unable to offer visa sponsorship at this time.BenefitsFull remote flexibility and asynchronous work cultureUnlimited PTO and fully paid sick leaveComprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA optionsAdditional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverageA high degree of ownership, autonomy, and the opportunity to help build and shape a growing companyThe chance to make a meaningful impact while working alongside an ambitious, high-performing teamExposure to the challenges and opportunities of a fast-growing startup environment
