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TechSoup | Remote (U.S.-based, global collaboration)About TechSoupTechSoup is a global nonprofit organization working toward a more equitable world by empowering nonprofits and social impact organizations with technology, knowledge, and community. With staff and partners across the globe, we support organizations advancing digital inclusion, civic engagement, and social good.Our People & Culture (P&C) function is to enable our mission through strong people systems, effective manager support, and globally consistent practices. We are seeking a Director, People & Culture with a strong operational and business partnering orientation to lead day to day people operations while supporting leaders and staff across the organization.The RoleThe Director, People & Culture is a dynamic, hands-on leadership position dedicated to driving operational excellence across TechSoup’s people practices. This individual serves as a trusted business partner to managers and staff, delivering expert guidance and support that fosters a positive, high-performing workplace.This position offers outstanding opportunities for professional development and growth, with the potential to expand into more strategic areas of People & Culture as the organization continues to evolve.Reporting directly to the COO / EVP, Finance & Administration, the Director collaborates closely with the Director, People & Culture (Europe/Poland) to ensure global alignment and consistency throughout P&C operations.In addition, this role provides direct supervision to two People & Culture team members, playing an essential part in ensuring that performance management, training, and core people processes are managed efficiently, equitably, and are responsive to the needs of TechSoup’s distributed, global workforce.What You’ll DoBusiness Partnership, Coaching & Manager Enablement Serve as a primary People & Culture business partner to managers and staff, providing practical guidance on performance, feedback, team dynamics, and employee relations.Provide hands-on coaching and consultation to managers on people-related topics, including navigating complex situations, strengthening leadership effectiveness, and fostering high-performing teams.Support managers in effectively addressing and resolving team challenges, including conflict situations, interpersonal dynamics, and sensitive employee matters.Coach and support managers in applying people policies consistently, fairly, and in alignment with TechSoup’s values.Act as a trusted advisor during periods of change, growth, or organizational complexity.People Operations & Program OwnershipLead the execution and continuous improvement of core People & Culture operations, including onboarding, performance management, employee relations, compensation administration, benefits, and offboarding.Ensure people programs and processes are operationally sound, well documented, and scalable across regions. At the same time, continue to look for improvement opportunities.Oversee and support the implementation of global performance management cycles, manager enablement tools, and employee development processes.Global Collaboration & AlignmentPartner closely with the Director, People & Culture (Europe/Poland) to ensure global alignment across people operations, performance management, learning, and training initiatives.Coordinate cross regional execution of P&C programs while respecting local context and regulatory requirements.Contribute to the development and refinement of global people standards, frameworks, and tools.Team Leadership & DevelopmentDirectly supervise and support two People & Culture team members, setting clear priorities and fostering professional growth.Build strong operating rhythms within the P&C team to ensure responsiveness, accountability, and service quality.Model collaborative, people-centered leadership.Compliance, Risk & Cross Functional PartnershipEnsure compliance with employment laws and regulations across relevant jurisdictions, in partnership with Legal and Finance.Support policy development, documentation, and governance.Maintain high quality and accuracy of employee records; use people data and operational insights to identify trends, risks, and opportunities for improvement.What We’re Looking For7–9+ years of experience in People & Culture / HR roles, with significant responsibility for people operations and manager support.Demonstrated experience partnering with managers as a trusted HR business partner.Experience working in global, distributed, or multi-country organizations.Strong operational mindset with the ability to execute reliably while improving systems over time.Solid grounding in performance management, employee relations, and compliance.Experience supervising and developing team members.Commitment to equity, inclusion, and people centered practices.Experience in nonprofit, mission driven, or complex organizations is a strong plus.Why Join TechSoupPlay a key operational leadership role in a mission-driven, global nonprofit.Partner closely with thoughtful leaders and colleagues across regions.Help build people systems that enable impact, accountability, and care for staff.Work in a collaborative, flexible, and values-aligned environment.U.S. Benefits and PerksMedical, dental, and vision insurance for employees and dependentsEmployee assistance programs to support employees’ wellnessRetirement plans (403(b))Voluntary plans - pet insurance and identity theftPaid time off for vacation, sick leave, bereavement, jury duty, parental leave, disability, and holidaysRemote work opportunities availableTechSoup ValuesPromote Trust: We listen to and learn from each other. We practice openness, collaboration, fairness, and sharing for the greater benefit of all.Show Courage: We step forward to create an open dialogue about complex issues and work together to forge ahead.Be Resourceful: We are problem solvers and constantly aim to find creative solutions to get the job done.Strive for an Equitable Planet: We are devoted to fostering respect, inclusion, and tolerance.Be Relevant: As global citizens in the changing landscape, we strive to better serve our communities, our colleagues and stakeholders, and the world at large.Inspire: We innovate and find new ways to create impact, to inspire, and to engage others.The base salary range for this full-time remote position is $100k-$125k annually plus benefits. TechSoup determines salary ranges based on a role, level, and location. The range reflects the minimum and maximum targets for new hire salaries for the position across all US locations. Individual pay is determined by location and other factors, including job-related skills, experience, relevant education or training, business needs, and market demands. TechSoup offers a comprehensive benefits package, including medical, dental, vision, retirement, and other perks.
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