Customer Service Supervisor (Saudi National) at NOL Investment | Torre
Customer Service Supervisor (Saudi National)
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NOL Investment

Customer Service Supervisor (Saudi National)

NOL Investment
Emma
Emma
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Full-time

Legal agreement: To be defined

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Remote (for Saudi Arabia residents)
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Emma of Torre.ai
 3 months ago

Responsibilities

NOL Investment is looking for an experienced Customer Service Supervisor to lead our customer service team and ensure an exceptional customer experience.RequirementsSaudi National.1- 3+ years of experience in customer service, including team supervision.Previous experience in the perfume industry is required.Proven ability to lead, coach, and manage a customer service team.Hands-on experience with customer service platforms such as Zendesk or similar CRM/ticketing systems.Strong communication, problem-solving, and organizational skills.Key ResponsibilitiesSupervise and support the customer service team.Monitor team performance and maintain service quality standards.Manage customer inquiries, escalations, and resolutions.Oversee and optimize customer service processes using Zendesk or similar platforms.Prepare reports and recommend improvements to enhance the customer experience.If you're interested, please send your CV to: jobs@nol.com.sa with the subject line: Customer Service Supervisor – Saudi
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