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Responsibilities
Who we areAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to [hundreds of thousands of businesses](https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.Hiring and how we workWe use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.See yourself at TwilioJoin the team as Twilio’s next Senior Strategic Account Executive.About the jobThis position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA with a particular focus on Southern Europe. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and GP growth, as well as sourcing net new opportunities within a set of accounts.ResponsibilitiesServicing the fastest growing customers in the region.Growing our revenue and gross profit share of wallet within your key account list.Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.Maintaining the highest levels of customer satisfaction.Create pricing proposals, negotiating terms and managing the contract process.Selling solutions to a technical and business audience.Building trust and mutual respect with technical customers and peers.Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.Balancing challenging priorities and handling multiple projects/deals at the same time.QualificationsTwilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.Required:6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.History of working with accounts ranging from large multinational enterprise customers to SMB.Demonstrated success by achieving quota on a consistent basis.Track record of Account Management experience and a solid understanding of how to cross sell and upsell solutions within a mature customer base.A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.Fluent in French.Desired:Ideally, you also have experience selling both to a business and technical audience.Experience and understanding of working in the communications market is preferable. Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification. Or have prior experience in a traditional telecommunications environment/business.TravelFor this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.What We OfferWorking at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
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