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3 days ago
Requirements and responsibilities
Product Manager (MSP / MSSP Services)Build What We Sell. Scale What We Deliver. Define What’s Next.At DYOPATH, our services are our product — and how we define, package, and deliver them is what sets us apart. We’re focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings that drive value for our clients and growth for our business.We’re looking for a Product Manager to own the lifecycle of our service portfolio, shaping what we sell, how we deliver, and how we continuously improve. This role is ideal for someone who can translate complex technical services into clear, structured, and market-ready offerings.Role DetailsLocation: Remote (US)Schedule: 1st Shift (8a-5p CST)Pay Rate: $130,000 (annually)Why This Role Is DifferentThis isn’t traditional product management — you will:Define and standardize services, not just featuresEnsure alignment across Sales, Delivery, Support, and MarketingBuild scalable service offerings that are profitable and repeatableTranslate technical complexity into clear, sellable solutionsDrive AI-enabled service innovation and operational efficiencyDirectly impact revenue through service design and positioningWhat the Product Manager OwnsService Lifecycle & Product StrategyOwn the end-to-end lifecycle of MSP and MSSP services from definition through optimizationDefine Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs)Segment offerings by customer size, vertical, and business unitEnsure alignment between what is marketed, sold, delivered, and supportedService Catalog & DocumentationMaintain a normalized product and service catalogOwn all supporting documentation, including internal and client-facing materialsEstablish governance for documentation standards, templates, and approvalsEnsure consistency across all functions (Sales, Delivery, Support, Finance, Marketing)Pricing & Service EconomicsDevelop and maintain cost models, pricing structures, and MSRPContinuously refine unit economics (ticket costs, delivery costs, infrastructure support)Ensure services are scalable, profitable, and standardizedCross-Functional EnablementPartner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certificationsAlign product needs with training and enablement programsTrain internal teams across Sales, Delivery, and SupportAct as a translator between technical and non-technical stakeholdersInnovation & Continuous ImprovementDefine and drive AI-enabled delivery strategies across servicesIdentify opportunities for automation, efficiency, and scalabilityEstablish guardrails to prevent over-customizationCreate feedback loops across Sales, clients, and internal teamsGo-To-Market & AlignmentPartner with Sales and Marketing to ensure accurate positioning and collateralSupport service adoption, expansion, and retention through clear value articulationAlign offerings with market demand and evolving client needsGovernance & ReportingBuild and communicate product roadmaps and release cyclesEnsure alignment with compliance requirements, SLAs, and contractual obligationsMaintain accountability across cross-functional stakeholdersWhat Great Looks Like in This RoleYou’ll stand out if you:Think in terms of scalable services, not one-off solutionsBalance standardization with flexibility for client needsTranslate technical services into clear business valueDrive alignment across multiple teams without direct authorityFocus on profitability, repeatability, and operational efficiencyCommunicate clearly across technical and non-technical audiencesWhat You’ll Do in Your First 90 DaysAssess current service catalog, documentation, and alignment gapsDefine or refine ICPs and service segmentation strategyIdentify opportunities for standardization and improved unit economicsEstablish governance for documentation and service updatesStrengthen alignment across Sales, Delivery, and SupportWhat You BringRequired7+ years of Product Management experience in technical services (MSP, MSSP, or similar)Proven success productizing complex service offerings (not just software)Strong experience with IT infrastructure, cloud, or cybersecurity servicesAbility to create clear, precise documentation and client-facing materialsExperience working cross-functionally with Sales, Delivery, and Operations teamsBachelor’s degree in Business or related fieldStrong English communication skills (written and verbal)PreferredBroad technical fluency across MSP/MSSP domains (infrastructure, cloud, security)Experience in service-based or subscription business modelsCertificationsRequired (One or More)AIPMM Certified Product Manager (CPM)Professional Scrum Product Owner (PSPO)SAFe Product Owner/Product Manager (POPM)Certified Scrum Product Owner (CSPO)Pragmatic Institute CertificationPreferredPMI Professional in Business Analysis (PMI-PBA)Project Management Professional (PMP)Microsoft or other relevant technical certificationsKey Skills for SuccessService design, standardization, and lifecycle managementStrong documentation and process developmentPricing strategy and cost modelingCross-functional leadership and stakeholder alignmentAnalytical thinking with focus on scalability and efficiencyStrong organization and attention to detailWhy DYOPATH?You’ll define the services that drive our businessYour work directly impacts revenue, scalability, and growthYou’ll shape how technical services are packaged and deliveredYou’ll collaborate across teams to build high-impact solutionsFinal ThoughtThis isn’t a typical Product Manager role. We’re looking for someone who can bring structure to complexity, turn services into scalable products, and align teams around a clear, repeatable model. If you’re ready to build, standardize, and lead how services are defined and delivered — we want to hear from you.This role is open to applicants in the U.S. only.